Step 1: Create a Twilio account
First you’ll need to create a Twilio account. You’ll also need to buy a Twilio phone number which supports SMS.
Step 2: Copy Twilio settings to Octopods
2.1 From your Twilio Account Dashboard page, copy your Account SID and Auth token to the Octopods Twilio setup page.
2.2 Click on the phone number you wish to connect from the Phone Numbers page
2.3 Copy the Phone Number SID found under the Properties tab.
2.4 Once you've filled in the information in the Octopods Twilio setup page, click on Activate Twilio channel.
2.5 Choose the HubSpot Inbox to connect
Step 3: Copy Twilio settings to Octopods
After Step 2 is complete, a Webhook URL will be generated in your Octopods Twilio setup page. Copy this URL to your Twilio phone number settings page, in the “A message comes in” field.
Twilio Phone Number Configure Page:
Step 4: Review your Octopods and Twilio settings
Ensure that you've followed the above steps carefully. This is what your configuration in Octopods should look like:
Done!
Now your HubSpot Twilio integration is complete. You can start receiving and responding to your Twilio SMS messages from HubSpot 🙌
To configure an Inbox view for your channel, check out this guide (recommended)