Step 1: Create a Twilio account
First you’ll need to create a Twilio account. You’ll also need to buy a Twilio phone number which supports SMS.
Step 2: Copy Twilio settings to Octopods
From your Twilio account settings:
2.1 Copy your Account SID and your Auth Token to the Octopods Twilio setup page.
2.2 Once you've filled in the information in the Octopods Twilio setup page, click on Fetch Phone Numbers
2.3 Select a phone number in the drop down
2.4 Click on Activate Twilio channel
Done!
Now your Intercom Twilio integration is complete. You can start receiving and responding to your Twilio SMS messages from Intercom 🙌