First, it's important to ensure that your channel configuration is correct.

Please review your settings, both in the channel of origin (e.g. Twilio), and in the Octopods app. Refer to the Octopods channel connection guides and follow every step with care:

Then, make the necessary modifications, if any. If your channel connection is still not working, contact us and we'll do our best to help you get it up and running! 😊🙌