Twilio Messaging Service allows you to have a common place to organize any messaging details, i.e. webhooks, compliance info. It also allows configuring multiple senders over the same information.
Note: Previously, Twilio required messaging services to use and send Content Templates; however, this is no longer the case. We still recommend configuring a messaging service for better handling of messaging details.
Please do not skip any step, to ensure that the connection is successful.
Step 1: Create Twilio Messaging Service
Go to your Twilio dashboard: https://www.twilio.com/console
Then head to Messaging -> Service: https://console.twilio.com/us1/develop/sms/services
Step 1: Create Messaging service
Add a name and use for the new messaging service, then Create Messaging Service.
Step 2: Sender Pool
Click on Add Senders -> Whatsapp Number
Choose your Twilio Whatsapp number to be your sender. Make sure this is the number connected to your Octopods Twilio WhatsApp + Intercom integration.
Step 3: Set up integration.
Go to your Octopods Twilio Channel and copy the webhook URL
In the Integration step, click on Send a webhook, then paste the webhook URL in the Request URL, Fallback URL, and Callback URL. Make sure you paste the URL three times in these input boxes.
Step 4: Add compliance info
Add any compliance information you want (not necessary for the integration). Finish the creation by clicking on Complete Messaging Service Setup.
View my new Messaging service
Step 2: Connect your Messaging service to Octopods
Once you have opened your newly created Twilio messaging service, copy the Messaging Service SID
Go to your Octopods dashboard: https://octopods.io/me/accounts/
Then to your Twilio channel, and scroll down to Enable Twilio Messaging Service -> Configure Channel
Enable the Twilio Messaging Service and add your Messaging Service SID -> Update Configuration
Step 3: That's it!
Your Twilio Messaging Service is now in place. We will use this service ID in sending Content templates.