Our Twitter channel has two modes: Direct Messages and Mentions.
For Direct Messages:
- When you receive a Direct Message from any User on Twitter, we will make sure you receive it in your Intercom Inbox.
- You can read, manage and respond to all Twitter Direct Messages you receive from your Intercom team inbox.
- You can read, manage and respond when any Twitter user mentions you on your Twitter timeline.
- We will forward the entire Twitter thread as an Intercom conversation so you can read, manage and respond to it.
You can begin in 3 simple steps:
1. Select Twitter from the Octopods dashboard:
You should see the following:
2. Authenticate your Twitter account with Octopods
3. Congratulations! You will now start receiving your Direct Messages and Mentions in your Intercom Inbox.