Combining Tag rules and Assignment
Octopods sends a special CDA with the name:
octopods_channel which will show you that this User is coming from Instagram (or any other channel).
Intercom has released Tag rules which allows you to Tag a conversation based on a specific User or Message attributes.
This is a powerful feature which can be used with Octopods own CDAs to better organise your Inbox
1. Create a new Tag rule that matches on
octopods_channel CDA for your particular connected channel, let's say, Telegram
2. Then Tag the conversation with a relevant tag, such as: "telegram"
And after setting it live:
All your conversations for Users that are coming from Telegram from now on will basically be tagged with the tag "telegram-conversations" – which you can use for all other types of automations, data discovery and reporting.