Introduction

Octopods uses Custom Data Attributes (CDA) to provide useful context to Intercom customers who receive and respond to Conversations coming from any of Octopods supported channels.

Combining Tag rules and Assignment

Octopods sends a special CDA with the name: octopods_channel  which will show you that this User is coming from Instagram (or any other channel).

Intercom has released Tag rules which allows you to Tag a conversation based on a specific User or Message attributes.

This is a powerful feature which can be used with Octopods own CDAs to better organise your Inbox

1. Create a new Tag rule that matches on octopods_channel  CDA for your particular connected channel, let's say, Telegram

2. Then Tag the conversation with a relevant tag, such as: "telegram"

And after setting it live:

All your conversations for Users that are coming from Telegram from now on will basically be tagged with the tag "telegram-conversations" – which you can use for all other types of automations, data discovery and reporting.

Did this answer your question?