Important:

  • Please do not skip any step, to ensure that the connection is successful.
  • Please make sure you have your MessageBird WhatsApp Channel ID and Namespace ID. This would've likely been provided to you by the MessageBird team via email during your application process. If you don't have this information, please contact MessageBird Support.

Step 1: MessageBird WhatsApp account + Octopods subscription

First, make sure you have a WhatsApp account with MessageBird. If you don't, read this:

How to apply for a MessageBird WhatsApp account ➚

Please also ensure that you are subscribed to the Octopods WhatsApp plan. If you're not, click here to access your billing section.

Step 2: Add MessageBird WhatsApp channel

In your Octopods dashboard, click on MessageBird WhatsApp:

You should see the following:

Step 3: Copy MessageBird API settings into Octopods

In MessageBird, navigate to your Dashboard Developers section:

https://dashboard.messagebird.com/en/developers/settings

From API settings, copy your Signing Key:

From API access, copy your API Key. You can copy the existing Live API Key, or click on Add Access Key to create a new one specifically for Octopods:

Paste these into your Octopods WhatsApp setup page from step 2:

Step 4: Copy MessageBird WhatsApp account details into Octopods

For this step, you'll need the MessageBird WhatsApp account confirmation email at hand. It may look somewhat like this:

Copy your Number, Channel ID, and Namespace ID, and paste them into the Octopods setup page from step 2:

Click on Activate MessageBird WhatsApp channel. You should see this if your set up was successful:

Step 5: That's it!

Your MessageBird WhatsApp account is now connected to Intercom.

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