This article shows you ways to send WhatsApp buttons or lists along with your Intercom message using your Octopods integration.
Default prefix
All commands to include Telegram keyboards should start with the prefix /oct:
*More examples on this below
Supported commands
For now, we support these commands:
Reply buttons
List
Reply buttons
Reply buttons lets you choose a set of options for your user to reply to you with; this reply gets sent back to you as a text message.
Note: WhatsApp only allows up to three buttons. Buttons text can't exceed 20 characters.
Message syntax:
Message text /oct: button(Option 1, Option 2, Option 3)
The message syntax for the example above would then be:
Thanks for talking to us. How would you like to communicate? /oct: button(Here, Email, SMS)
List
A list lets you choose a set of options for your user to reply to you with. Unlike the reply buttons, the list is expandable and can include up to ten items.
Field | Maximum limit |
List items count | Ten* |
List main button | 20 characters |
List items text | 24 characters |
Note: We will trim the text to the maximum length possible in case the text exceeded those limits.
*The message text only (without the interactive list) will be sent if there were more than ten items included
Message syntax:
Message text /oct: list(Main button text, Option 1, Option 2, Option 3, Option 4)
Example:
How did you hear about us? /oct: list(Options, Facebook, Twitter, Instagram, Email, Google, From a Friend)
Adding sections titles or items description [optional]:
Message text /oct: list(Main button text, list_button) (Option 1, section: section one title) (Option 2, section: section one title, description: Option 2 more info) (Option 3, section: section two title) (Option 4, section: section two title)
Field | Maximum limit | Required |
List section title | 24 characters | Only if there is more than one section |
List items description | 72 characters | Optional |
Examples:
How did you hear about us? /oct: list(Options, list_button)(Facebook, section: Social Media)(Twitter, section: Social Media)(Instagram, section: Social Media)(Email, section: Other)(Google, section: Other)(From a Friend, section: Other)(Other, section: Other, description: Tell us more)
*More WhatsApp interactive message types and features are in the queue