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Telegram Interactive Messages from Intercom Inbox
Telegram Interactive Messages from Intercom Inbox

Use Octopods Inbox App to send Telegram Button Messages right from your Inbox

Youssef Amir avatar
Written by Youssef Amir
Updated over 4 months ago

This article shows you ways to send Telegram keyboards along with your Intercom message using the Octopods + Telegram integration with the Intercom Inbox App.

Supported message types:

  • Reply Buttons (equivalent to telegram: inline_keyboard)

  • Reply Keyboard

  • Remove Reply Keyboard

  • Highlight Reply

Interactive Messages Types

Reply Buttons

Telegram refers to these buttons as inline keyboard. It enables you to offer button-like features for your user.

Reply Keyboard

A reply keyboard lets you choose a set of options for your user to reply to you with; this reply gets sent back as a text message to you.

The remove reply keyboard message type allows you to disable this keyboard with your message.
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Highlight Reply

As per its name, the highlight reply automatically highlights the message as a reply for the customer in the chat. You can also add a placeholder with this highlight.

Sending Interactive Messages

Interactive Messages Components

Here is an overview of components per interactive message type. At least one of those buttons has to be populated with each message.

Reply Buttons:

  • url: a button that directs to the URL specified (URLS have to be valid and accessible)

  • inline_reply: a button that automatically populates the user input with the bot username with an inline reply text, if provided.

Reply Keyboard:

  • text: a button that allows the user to automatically sends this text back

  • request_contact: a button that asks the user to open their contact list and forward a contact information into the chat

  • request_location: a button that asks the user to open their location and forward their own or a location details into the chat

Using Octopods Inbox App

You can use the Octopods Inbox App to build and send an interactive message right from your Intercom inbox.

Here is an example of sending a Reply Buttons message:

  1. Choose your message type: the first step in building the interactive message is to choose the type of the message you are going to construct.
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  2. Build your Reply Button message: choose each button type.

  3. Preview & send your created message:

  4. And that's it! Following those three steps, you'd be able to send your interactive messages right away to your customers

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