Standard Message Types
OTP Template: One-time passwords, verification codes, 2FA authentication
Transactional: Order confirmations, receipts, shipping updates, account notifications
Promotional: Marketing messages, sales campaigns, promotional offers
Sessions/Chatbot: Interactive chatbot conversations, customer service dialogs
International Messages
⚠️ International rate applies when your VBM account sends messages to countries OUTSIDE your registered home country.
How it works:
Your Viber Business Account is registered in a specific country (your "home country")
Domestic messages: Messages sent to users in your home country
International messages: Messages sent to users in OTHER countries