Octopods Help Center

Getting Started

An introduction to how Octopods works, and how to get started

5 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

Channel Connection Guides

How to connect your messaging channels to Intercom

20 articles in this collection
Written by Mohamed Elbadwihi, Edward O'Riordan, Tarek Khalil and 1 other

Features

Explore various Octopods features, and how to use them

12 articles in this collection
Written by Mohamed Elbadwihi, Tarek Khalil, and Alexandra Golubeva

WhatsApp Business API

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

16 articles in this collection
Written by Mohamed Elbadwihi and Tarek Khalil

Automation

How to set up basic automated messages for WhatsApp and SMS, triggered by Intercom user/lead tags

3 articles in this collection
Written by Mohamed Elbadwihi

Channels Deep Dive

Some more insight into our more complex channels

2 articles in this collection
Written by Mohamed Elbadwihi and Tarek Khalil

Plans & Pricing

What plans do we have? And how much does it cost you?

1 article in this collection
Written by Tarek Khalil

Frequently Asked Questions (FAQ)

Do you support MMS? How do I listen to WhatsApp voice notes? Where is the FAQ section?

14 articles in this collection
Written by Mohamed Elbadwihi and Alexandra Golubeva

Troubleshooting

Solutions to common problems

5 articles in this collection
Written by Mohamed Elbadwihi, Alexandra Golubeva, and Tarek Khalil

Terms of Service, Privacy Policy, GDPR & Data Processing

3 articles in this collection
Written by Tarek Khalil