Octopods

Tarek Khalil

Manage WhatsApp Business accounts, templates, numbers, coexistence, groups, and calls.

WhatsApp Business Platform

A WhatsApp Business Account (WABA) is your business identity on WhatsApp, holding your phone numbers and message templates.

What is a WhatsApp Business Account (WABA)?

Everything Meta requires when you set up a WhatsApp Business Account (WABA) in Meta Business Portfolio before connecting it to Octopods.

WhatsApp Business Account Requirements

The WhatsApp Setup page lists every WhatsApp Business Account (WABA) and phone number Octopods has discovered for your workspace.

WhatsApp Business Accounts Dashboard

Every WhatsApp conversation flows through a phone number, each with its own display name, quality rating, and messaging limits.

Understanding WhatsApp Phone Numbers

An Official Business Account (OBA) is a Meta designation shown as a green checkmark next to your business name in WhatsApp.

Official Business Account Status

Understand, set up, and manage WhatsApp Business accounts and phone numbers.

WhatsApp Business Accounts

A WhatsApp message template is a pre-approved message format Meta requires for most outbound messages from your business to a customer.

Understanding WhatsApp Templates

Create a new WhatsApp message template from your channel's templates page, fill in the required fields, and submit it to Meta for review.

Creating WhatsApp Templates

A WhatsApp template is built from four components — header, body, footer, and buttons — each with its own rules and content options.

Template Components: Headers, Body, Footer, and Buttons

Every WhatsApp template goes through Meta's approval process before you can use it, and its status in Octopods reflects where it stands.

Template Approval and Status

The Message Templates dashboard is where you review every template tied to a WhatsApp channel, see its status, and create new ones.

WhatsApp Templates Dashboard

Create, structure, submit, and monitor WhatsApp message templates.

WhatsApp Templates

WhatsApp Coexistence lets a single phone number run on both the WhatsApp Business App and the Cloud API through Octopods at the same time.

Understanding WhatsApp Coexistence

Understand WhatsApp coexistence and when to use it.

WhatsApp Coexistence

Connect your WhatsApp Business Account (WABA) and phone numbers to Octopods through Meta's Business Login — a short self-serve sign-in.

Connecting WhatsApp via Meta Business Login

Registering a phone number on the WhatsApp Cloud API is the step that makes the number ready to send and receive messages through Octopods.

Registering a Phone Number on Cloud API

A single WhatsApp Business Account (WABA) can hold many phone numbers, and each number can be connected to a different workspace or inbox.

Managing Multiple WhatsApp Numbers

The connection between Octopods and Meta is authorized by an access token, and from time to time Meta requires that token to be refreshed.

Refreshing Your WhatsApp Access Token

Connect, register, manage, and refresh WhatsApp phone numbers.

Connecting WhatsApp Numbers

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