Octopods

Tarek Khalil

Set up and manage messaging channels across Intercom, HubSpot, and shared workflows.

Channels

A channel is a single messaging connection inside an Octopods workspace — one WhatsApp number, one Telegram bot, or one SMS line.

Understanding Channels

Walk through the general flow for adding any messaging channel to an Octopods workspace, from modal to first active connection.

Adding a New Channel

How to read the channel status badge in Octopods and how to diagnose the most common provider-side conditions that affect a channel's

Channel Statuses and Troubleshooting

Learn channel concepts, add new channels, and troubleshoot channel status issues.

Channel Basics

Configure Intercom messaging channels, including SMS, WhatsApp, Telegram, Instagram, Messenger, Slack, LINE, and Viber.

Intercom Channels

Connect a WeChat Official Account to your Intercom workspace so messages land in Intercom and replies go back on WeChat.

Setting Up WeChat

Set up additional Intercom channels such as WeChat.

Other Channels (Intercom)

Connect a Twilio SMS number to your Intercom workspace so inbound texts land in your Intercom inbox and replies go out over Twilio.

Setting Up Twilio SMS

Set up Twilio SMS channels for Intercom workspaces.

SMS Channels (Intercom)

Compare the WhatsApp integration paths Octopods supports on an Intercom workspace so you can pick the right one for your business.

WhatsApp Options Overview

Connect a WhatsApp Business number to your Intercom workspace through Meta's Cloud API for inbound messages and replies.

Setting Up WhatsApp Cloud API

Choose and configure WhatsApp channel options for Intercom.

WhatsApp Channels (Intercom)

Connect a Telegram bot to your Intercom workspace so customer messages arrive in Intercom and replies go back on Telegram.

Setting Up Telegram

Set up Telegram messaging for Intercom workspaces.

Telegram (Intercom)

Connect Instagram Direct Messages to your Intercom workspace so DMs to your Business Account flow in and replies go back on Instagram.

Setting Up Instagram Direct Messages

Set up Instagram Direct Messages for Intercom workspaces.

Instagram (Intercom)

Connect a Facebook Page's Messenger inbox to your Intercom workspace so conversations route in and replies go back.

Setting Up Facebook Messenger

Set up Facebook Messenger channels for Intercom workspaces.

Facebook Messenger (Intercom)

Connect a Slack workspace to your Intercom workspace so messages from designated Slack channels become Intercom conversations and replies

Setting Up Slack Integration

Set up Slack messaging integration for Intercom workspaces.

Slack (Intercom)

Connect a LINE Official Account to your Intercom workspace so messages land in Intercom and replies go back on LINE.

Setting Up LINE

Set up LINE messaging for Intercom workspaces.

LINE (Intercom)

Connect a Viber bot to your Intercom workspace so messages sent to the bot land in Intercom and replies go back on Viber.

Setting Up Viber

Set up Viber messaging for Intercom workspaces.

Viber (Intercom)

Request and activate a Viber Business Messages (VBM) channel on your Intercom workspace for branded enterprise messaging.

Setting Up Viber Business Messages

Set up Viber Business Messages channels for Intercom workspaces.

Viber Business Messages (Intercom)

Understand how adding channels to a HubSpot workspace differs from Intercom — scope re-authorization, inbox selection, and activation.

HubSpot Channel Setup: What's Different

Configure HubSpot messaging channels for WhatsApp, SMS, Instagram, Messenger, Telegram, and Slack.

HubSpot Channels

Connect a WhatsApp Business number to a HubSpot workspace, pick which HubSpot inbox receives the messages, and activate it.

Setting Up WhatsApp Cloud API for HubSpot

Set up WhatsApp Cloud API channels for HubSpot portals.

WhatsApp Cloud API (HubSpot)

Connect a Twilio SMS number to a HubSpot workspace, pick the HubSpot inbox that receives the texts, and activate the channel.

Setting Up Twilio SMS for HubSpot

Set up Twilio SMS channels for HubSpot portals.

Twilio SMS (HubSpot)

Connect Instagram Direct Messages to a HubSpot workspace so DMs arrive in HubSpot and replies go back on Instagram.

Setting Up Instagram for HubSpot

Set up Instagram messaging channels for HubSpot portals.

Instagram (HubSpot)

Connect a Facebook Page's Messenger inbox to a HubSpot workspace so conversations arrive in HubSpot and replies go back.

Setting Up Facebook Messenger for HubSpot

Set up Facebook Messenger channels for HubSpot portals.

Facebook Messenger (HubSpot)

Connect a Telegram bot to a HubSpot workspace, pick the HubSpot inbox that should receive the messages, and activate the channel.

Setting Up Telegram for HubSpot

Set up Telegram messaging channels for HubSpot portals.

Telegram (HubSpot)

Connect a Slack workspace to a HubSpot workspace, pick the HubSpot inbox that should surface Slack conversations, and activate the channel.

Setting Up Slack for HubSpot

Set up Slack messaging channels for HubSpot portals.

Slack (HubSpot)

Create, submit, and manage the approved WhatsApp message templates your team uses for proactive outreach, broadcasts, and API sends.

Managing WhatsApp Message Templates

Create, submit, and manage Viber Business Messages (VBM) templates for proactive outreach over Viber.

Managing VBM Templates

Send approved WhatsApp template messages programmatically through the Octopods API, with variable values mapped to placeholders.

Sending WhatsApp Messages via API

Send WhatsApp interactive messages — reply buttons, list pickers, products, and Cloud-only flows — through the Octopods API.

Sending WhatsApp Interactive Messages

Send SMS messages programmatically through the Octopods API, authenticated with your SMS channel API key.

Sending SMS via API

Send Telegram messages with inline reply buttons, reply keyboards, and other interactive elements through the Octopods API.

Sending Telegram Interactive Messages

Send approved Viber Business Messages (VBM) templates through the Octopods API, authenticated with your VBM channel API key.

Sending VBM Messages via API

Use templates, APIs, and interactive messages across supported channels.

Shared Channel Features

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