Octopods

Understand how adding channels to a HubSpot workspace differs from Intercom — scope re-authorization, inbox selection, and activation.

HubSpot Channel Setup: What's Different

Yousef Negmeldin

Yehia Elboudy

Configure HubSpot messaging channels for WhatsApp, SMS, Instagram, Messenger, Telegram, Slack, and LINE.

HubSpot Channels

Connect a WhatsApp Business number to a HubSpot workspace, pick which HubSpot inbox receives the messages, and activate it.

Setting Up WhatsApp Cloud API for HubSpot

Set up WhatsApp Cloud API channels for HubSpot portals.

WhatsApp Cloud API (HubSpot)

Connect a Twilio SMS number to a HubSpot workspace, pick the HubSpot inbox that receives the texts, and activate the channel.

Setting Up Twilio SMS for HubSpot

Set up Twilio SMS channels for HubSpot portals.

Twilio SMS (HubSpot)

Connect Instagram Direct Messages to a HubSpot workspace so DMs arrive in HubSpot and replies go back on Instagram.

Setting Up Instagram for HubSpot

Set up Instagram messaging channels for HubSpot portals.

Instagram (HubSpot)

Connect a Facebook Page's Messenger inbox to a HubSpot workspace so conversations arrive in HubSpot and replies go back.

Setting Up Facebook Messenger for HubSpot

Set up Facebook Messenger channels for HubSpot portals.

Facebook Messenger (HubSpot)

Connect a Telegram bot to a HubSpot workspace, pick the HubSpot inbox that should receive the messages, and activate the channel.

Setting Up Telegram for HubSpot

Set up Telegram messaging channels for HubSpot portals.

Telegram (HubSpot)

Connect a Slack workspace to a HubSpot workspace, pick the HubSpot inbox that should surface Slack conversations, and activate the channel.

Setting Up Slack for HubSpot

Set up Slack messaging channels for HubSpot portals.

Slack (HubSpot)

Connect your TikTok Business Account to a HubSpot workspace so DMs arrive in HubSpot and replies are delivered back to customers on TikTok.

Setting Up TikTok for HubSpot

Set up TikTok messaging channels for HubSpot portals.

TikTok (HubSpot)

Connect a LINE Official Account to a HubSpot workspace so LINE messages land in your HubSpot Inbox and replies go back out on LINE.

Setting Up LINE for HubSpot

Set up LINE Official Account channels for HubSpot portals.

LINE (HubSpot)

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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