Octopods

Understand how adding channels to a HubSpot workspace differs from Intercom — scope re-authorization, inbox selection, and activation.

HubSpot Channel Setup: What's Different

Tarek Khalil

Mohamed Elbadwihi

Configure HubSpot messaging channels for WhatsApp, SMS, Instagram, Messenger, Telegram, and Slack.

HubSpot Channels

Connect a WhatsApp Business number to a HubSpot workspace, pick which HubSpot inbox receives the messages, and activate it.

Setting Up WhatsApp Cloud API for HubSpot

Set up WhatsApp Cloud API channels for HubSpot portals.

WhatsApp Cloud API (HubSpot)

Connect a Twilio SMS number to a HubSpot workspace, pick the HubSpot inbox that receives the texts, and activate the channel.

Setting Up Twilio SMS for HubSpot

Set up Twilio SMS channels for HubSpot portals.

Twilio SMS (HubSpot)

Connect Instagram Direct Messages to a HubSpot workspace so DMs arrive in HubSpot and replies go back on Instagram.

Setting Up Instagram for HubSpot

Set up Instagram messaging channels for HubSpot portals.

Instagram (HubSpot)

Connect a Facebook Page's Messenger inbox to a HubSpot workspace so conversations arrive in HubSpot and replies go back.

Setting Up Facebook Messenger for HubSpot

Set up Facebook Messenger channels for HubSpot portals.

Facebook Messenger (HubSpot)

Connect a Telegram bot to a HubSpot workspace, pick the HubSpot inbox that should receive the messages, and activate the channel.

Setting Up Telegram for HubSpot

Set up Telegram messaging channels for HubSpot portals.

Telegram (HubSpot)

Connect a Slack workspace to a HubSpot workspace, pick the HubSpot inbox that should surface Slack conversations, and activate the channel.

Setting Up Slack for HubSpot

Set up Slack messaging channels for HubSpot portals.

Slack (HubSpot)

Connect your TikTok Business Account to a HubSpot workspace so DMs arrive in HubSpot and replies are delivered back to customers on TikTok.

Setting Up TikTok for HubSpot

Set up TikTok messaging channels for HubSpot portals.

TikTok (HubSpot)

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