Octopods

Tarek Khalil

Yousef Negmeldin

Configure Intercom messaging channels, including SMS, WhatsApp, Telegram, Instagram, Messenger, Slack, LINE, and Viber.

Intercom Channels

Connect a WeChat Official Account to your Intercom workspace so messages land in Intercom and replies go back on WeChat.

Setting Up WeChat

Set up additional Intercom channels such as WeChat.

Other Channels (Intercom)

Connect a Twilio SMS number to your Intercom workspace so inbound texts land in your Intercom inbox and replies go out over Twilio.

Setting Up Twilio SMS

Set up Twilio SMS channels for Intercom workspaces.

SMS Channels (Intercom)

Compare the WhatsApp integration paths Octopods supports on an Intercom workspace so you can pick the right one for your business.

WhatsApp Options Overview

Connect a WhatsApp Business number to your Intercom workspace through Meta's Cloud API for inbound messages and replies.

Setting Up WhatsApp Cloud API

Choose and configure WhatsApp channel options for Intercom.

WhatsApp Channels (Intercom)

Connect a Telegram bot to your Intercom workspace so customer messages arrive in Intercom and replies go back on Telegram.

Setting Up Telegram

Set up Telegram messaging for Intercom workspaces.

Telegram (Intercom)

Connect Instagram Direct Messages to your Intercom workspace so DMs to your Business Account flow in and replies go back on Instagram.

Setting Up Instagram Direct Messages

Set up Instagram Direct Messages for Intercom workspaces.

Instagram (Intercom)

Connect a Facebook Page's Messenger inbox to your Intercom workspace so conversations route in and replies go back.

Setting Up Facebook Messenger

Set up Facebook Messenger channels for Intercom workspaces.

Facebook Messenger (Intercom)

Connect a Slack workspace to your Intercom workspace so messages from designated Slack channels become Intercom conversations and replies

Setting Up Slack Integration

Set up Slack messaging integration for Intercom workspaces.

Slack (Intercom)

Connect a LINE Official Account to your Intercom workspace so messages land in Intercom and replies go back on LINE.

Setting Up LINE

Set up LINE messaging for Intercom workspaces.

LINE (Intercom)

Connect a Viber bot to your Intercom workspace so messages sent to the bot land in Intercom and replies go back on Viber.

Setting Up Viber

Set up Viber messaging for Intercom workspaces.

Viber (Intercom)

Request and activate a Viber Business Messages (VBM) channel on your Intercom workspace for branded enterprise messaging.

Setting Up Viber Business Messages

Set up Viber Business Messages channels for Intercom workspaces.

Viber Business Messages (Intercom)

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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