Octopods

Yousef Negmeldin

Tarek Khalil

Mohamed Elbadwihi

Configure Intercom messaging channels, including SMS, WhatsApp, Telegram, Instagram, Messenger, Slack, LINE, and Viber.

Intercom Channels

Turn on two Meta settings so Octopods can reply in Instagram /Messenger conversations that another tool controls.

Letting Octopods Reply When Another App Is Connected to Instagram/Messenger

Set up Instagram Direct Messages for Intercom workspaces.

Instagram (Intercom)

Connect a WeChat Official Account to your Intercom workspace so messages land in Intercom and replies go back on WeChat.

Setting Up WeChat

Set up additional Intercom channels such as WeChat.

Other Channels (Intercom)

Connect a Twilio SMS number to your Intercom workspace so inbound texts land in your Intercom inbox and replies go out over Twilio.

Setting Up Twilio SMS

Set up Twilio SMS channels for Intercom workspaces.

SMS Channels (Intercom)

Compare the WhatsApp integration paths Octopods supports on an Intercom workspace so you can pick the right one for your business.

WhatsApp Options Overview

Connect a WhatsApp Business number to your Intercom workspace through Meta's Cloud API for inbound messages and replies.

Setting Up WhatsApp Cloud API

Choose and configure WhatsApp channel options for Intercom.

WhatsApp Channels (Intercom)

Connect a Telegram bot to your Intercom workspace so customer messages arrive in Intercom and replies go back on Telegram.

Setting Up Telegram

Connect your Telegram account to Intercom using a QR code or phone number, then reply to customers from your inbox.

Setting Up Telegram Personal

Resolve Telegram Personal sign-in problems, check connection health, and reconnect your account when needed.

Troubleshooting Telegram Personal

Set up Telegram messaging for Intercom workspaces.

Telegram (Intercom)

Connect Instagram Direct Messages to your Intercom workspace so DMs to your Business Account flow in and replies go back on Instagram.

Setting Up Instagram Direct Messages

Connect a Facebook Page's Messenger inbox to your Intercom workspace so conversations route in and replies go back.

Setting Up Facebook Messenger

Set up Facebook Messenger channels for Intercom workspaces.

Facebook Messenger (Intercom)

Connect a Slack workspace to your Intercom workspace so messages from designated Slack channels become Intercom conversations and replies

Setting Up Slack Integration

Set up Slack messaging integration for Intercom workspaces.

Slack (Intercom)

Connect a LINE Official Account to your Intercom workspace so messages land in Intercom and replies go back on LINE.

Setting Up LINE

Set up LINE messaging for Intercom workspaces.

LINE (Intercom)

This guide has moved to Setting Up Viber Business Messages.

Setting Up Viber (moved)

Set up Viber messaging for Intercom workspaces.

Viber (Intercom)

Request and activate a Viber Business Messages (VBM) channel on your Intercom workspace for branded enterprise messaging.

Setting Up Viber Business Messages

Set up Viber Business Messages channels for Intercom workspaces.

Viber Business Messages (Intercom)

Talk to us on WhatsApp

Talk to us on FB Messenger

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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