Where to find your profile
Your profile lives on the Settings page, under the Account section.
Sign in to Octopods.
Click your user menu in the top-right corner of any page.
Click Settings. The page title reads “Settings”.
In the left sidebar, click Account (labeled “Email and security”). This is the default section when the page first loads.
The Account section is organized into three cards: Email Address, Password, and Health Notifications. From the read-only view, click Configure Settings in the top-right to open the editable form.
Update your account email
Your account email is the address you use to sign in to Octopods. Changing it requires confirming the new address before the change takes effect.
On the Settings page, click Configure Settings.
In the Email Address card, edit the Account Email field.
Click Save Changes (the floating button in the bottom-right corner).
Octopods sends a confirmation message to the new address. Until you click the link in that email, the Settings page displays an amber notice reading “Pending confirmation: [new email]”, and you continue to sign in with your original address.
Note: The confirmation email arrives at the new address, not the old one. If you cannot reach the new inbox, the change cannot complete — update the field to an address you can check.
Troubleshooting email changes
“This email address is already taken, please choose a different one.” — The address is already registered to another Octopods user. Pick a different address or ask your existing account to be closed before reusing it.
“Email validation failed.” — The address was rejected for another reason (for example, a formatting issue). Double-check the address and try again.
The confirmation email never arrives. — Check your spam or junk folder, confirm the address is correct, and ask your mail administrator whether messages from new senders are quarantined.
Reset your password
Octopods resets passwords through an email-based flow. There is no form on the Settings page to type a new password directly — this is deliberate, so a stolen session cannot change your password without access to your email.
On the Settings page, open the Account section.
In the Password card, click Reset Password.
Confirm the prompt: “Are you sure you want to reset your password?”
Octopods sends a reset email to your current account email.
Click the link in the email and choose a new password on the page it opens.
While a reset is in progress, the Password card shows “A password reset email was sent [time] ago. Please check your email.” and a Cancel Reset button. Click Cancel Reset if you did not request the email or no longer want to change your password.
Tip: Reset links expire. If you wait too long to click the link, request a new one by clicking Reset Password again.
Set your notification email
Octopods runs periodic health checks on your account and can email you when something needs attention — a disconnected channel, a failing webhook, or a subscription issue. You control where these alerts go separately from your account email.
On the Settings page, click Configure Settings.
In the Health Notifications card, edit the Notification Email field. This is the address where health check alerts will be sent.
Under Receive Health Check Emails, choose Yes to opt in or No to stop receiving them.
Click Save Changes.
Helper text under the first field explains: “Receive health check notifications at this email address.” If you leave the field blank, Octopods defaults to your account email.
Warning: If you turn health notifications off, Octopods will still track issues in the app but will not alert you by email. Make sure at least one person on your team monitors the Channels page for health warnings.
Leaving the page with unsaved changes
The edit form tracks unsaved changes. If you navigate away without clicking Save Changes, Octopods displays a dialog titled “Unsaved Changes” with the message “You have unsaved changes. Are you sure you want to leave without saving?”
Click Stay on Page to return to the form and save.
Click Leave Without Saving to discard your edits.
What the profile does not include
A few things that exist in other products are not part of the Octopods profile page:
No profile picture or avatar upload. Your profile is identified by your email address.
No self-service account deletion. To close your account, contact Octopods support.
No phone number on the profile. Phone numbers captured during sign-up are not editable from Settings.
No company or organization name field. Your account is identified by its email address and by the connected Intercom or HubSpot workspaces — the names of those workspaces are managed in Intercom and HubSpot themselves.
For things like inviting teammates or changing their roles, see the Team Management section. For changing your plan or payment method, see the Billing and Subscriptions section.
What’s next