Before you start
Account deletion is permanent and irreversible once the grace period ends. Octopods cannot recover deleted data, even on request. If you only want to disconnect one workspace or one channel, do that from the workspace or channel page instead — you do not need to delete the account.
A few things to know up front:
Only the account owner can request deletion. The owner is the person who originally signed up for the account (not someone who joined later via an invitation). Other admins do not see the Danger Zone.
The grace period is 7 days. After you submit the request, deletion is scheduled 7 days out. During that window the deletion can be cancelled with one click.
Once the 7 days pass, deletion starts and cannot be cancelled. Any data that still exists at that point will be removed.
Active subscriptions are unsubscribed automatically as part of the deletion run, so you do not need to cancel billing first.
One active request at a time. While a deletion is scheduled or in progress, you cannot start a second one — cancel the existing request first if you want to reschedule.
What gets deleted
Submitting a deletion request schedules the following for permanent removal:
All connected workspaces and channels
All conversations, messages, and message history
All broadcasts, settings, and team logins
The account itself
After deletion completes, signing in with any of the previous team logins will fail — those accounts no longer exist.
Open the Danger Zone
Sign in to Octopods as the account owner.
Click your user menu in the top-right corner of any page and choose Settings.
In the left sidebar, click Danger Zone (labeled “Delete account”). The icon is a red warning triangle.
If you don’t see Danger Zone in the sidebar, either you are not signed in as the account owner, or self-serve deletion has not been turned on for your account yet. Contact Octopods support if you need help.
Request a deletion
In the Danger Zone you’ll see a card titled “Delete this account” with a bulleted list of everything that gets removed and a red Delete account button.
Click Delete account. A confirmation dialog opens titled “Permanently delete this account?”
In the text field, type the phrase exactly:
DELETE MY ACCOUNT. The field shows the phrase as a placeholder for reference.Tick the checkbox to confirm: “I understand this permanently deletes my account and all its data. Once it begins it can’t be undone, and Octopods won’t be able to get anything back — even if I ask later.”
The red Yes, permanently delete this account button activates once both the phrase and the checkbox are correct. Click it.
A final browser prompt asks “Are you absolutely sure? This permanently deletes the account and cannot be undone.” Click OK to submit.
A green banner at the top of the Settings page confirms: “Your account is scheduled for permanent deletion. You can cancel any time during the grace period. We’ve emailed your team the details.”
What happens during the 7-day grace period
While the deletion is scheduled:
A scheduled-deletion email is sent to every admin on the account. Subject line: “Your Octopods account is scheduled for deletion on [date]”. It lists what will be removed and includes a Review or cancel deletion button that links back to the Danger Zone.
An account-wide warning banner appears on every page. It reads: ”⚠ This account and all its data are scheduled for permanent deletion on [date] (in [N] days). This cannot be undone.” The account owner sees a Cancel deletion button on the banner.
The Danger Zone card changes to a “Deletion scheduled” panel showing the exact deletion date, the number of days remaining, and its own Cancel deletion button.
Nothing is deleted yet. Workspaces stay connected, channels keep sending and receiving, and the team can keep working normally.
Cancel a scheduled deletion
The grace period exists so you can change your mind. Any time before the scheduled date arrives, the account owner can cancel:
From any page, use the Cancel deletion button on the amber banner at the top. Alternatively, open Settings → Danger Zone and use the Cancel deletion button on the “Deletion scheduled” card.
Confirm the prompt: “Cancel the scheduled deletion and keep this account?”
A green confirmation appears: “Account deletion cancelled. Your account and data are safe.” The banner disappears, and the Danger Zone returns to its default state where a new request could be submitted later.
After cancellation the account behaves exactly as it did before the request — nothing was deleted, and the grace window simply expires unused.
What happens when the grace period ends
Once the scheduled date arrives, Octopods begins the deletion. From that point on:
The banner changes to red and reads: ”⚠ Deletion in progress — this account’s data is being permanently removed and this can no longer be cancelled.”
The Danger Zone card changes to “Deletion in progress” and the Cancel deletion button is gone.
Octopods unsubscribes any active billing plans so charges stop, disconnects every workspace and channel, and removes the account’s data.
When the deletion finishes, a final email is sent to the account owner. Subject line: “Your Octopods account and data have been permanently deleted”. After that, the account no longer exists and signing in is no longer possible.
After deletion
Once the completion email arrives, the deletion is final:
All admins on the deleted account lose access. Signing in with their email returns an error.
All channels stop sending and receiving messages on that account’s behalf.
Octopods cannot restore the account or its data — this is not a soft delete.
If you (or anyone on your team) needs Octopods again later, you can sign up fresh with the same email and start over.
What’s next