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Facebook's Messaging Window and the Human Agent Tag
Facebook's Messaging Window and the Human Agent Tag

Learn more about Facebook's Messaging Window, and how it works with Octopods

Mohamed Elbadwihi avatar
Written by Mohamed Elbadwihi
Updated over 3 years ago

As you might be aware, Facebook's policies dictate that businesses using Messenger can only respond within 24 hours of their customer's last message. After 24 hours, the messaging window is closed.

Octopods manages this on your behalf by letting you know if you can no longer respond to your customer.

This limitation can be incredibly frustrating, particularly in situations that are out of your control, such as being off on the weekends, or needing more than 24 hours to resolve an issue.

Fortunately, there's a solution to this—the Human Agent Tag.

What's the Human Agent Tag?

It's a feature that extends the customer support window to 7 days. Octopods is one of a few providers that now have access to this feature.

How can I gain access?

This feature is automatically enabled for all Octopods accounts, at no additional cost.


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