As you might be aware, Facebook's policies dictate that businesses using Messenger can only respond within 24 hours of their customer's last message. After 24 hours, the messaging window is closed.
Octopods manages this on your behalf by letting you know if you can no longer respond to your customer.
This limitation can be incredibly frustrating, particularly in situations that are out of your control, such as being off on the weekends, or needing more than 24 hours to resolve an issue.
Fortunately, there's a solution to this—the Human Agent Tag.
What's the Human Agent Tag?
It's a feature that extends the customer support window to 7 days. Octopods is one of the few providers that now have access to this feature, and we're happy to be able to offer it to you at no additional cost.
How can I gain access?
Due to Facebook's policies, we are required to be selective about who gains access to this feature. If you're interesting in applying, please send us a message and let us know. We'll get back to you with the details right away.