If you're not familiar with message templates, please read this introduction first:
Introduction to Message Templates (docs.octopods.io) ➚
Make sure you're familiar with the guidelines as well:
Message Template Guidelines (docs.octopods.io) ➚
Step 1: Submit Template for Approval
Navigate to Twilio Dashboard → Programmable Messaging → Senders → WhatsApp Templates: https://www.twilio.com/console/sms/whatsapp/templates
Then click on "New message template" to create a new template:
Enter your template information (its name, category, language and message body) and click "Submit message template":
In case you want to have the same template in more than one language it’s very important to apply for them separately (you need to apply for a new template, not for a translation of an existing one). The process of adding your templates to Octopods require them to have individual names and Twilio translations don’t have names. Screenshot below illustrates what I mean:
In the first case I have a template “order_details” (which contains template in English and its translation to Russian and I will only be able to add an English version to Octopods);
And in the second case I have a template “order_details_esp”. It is the same template translated to Spanish, it has its own name and therefore can be added to Octopods.
And that’s what we suggest to do in such cases. Create a new template and add specification of the language in a template name.
Step 2: Wait for Approval
WhatsApp Templates submitted through Twilio are typically approved within 48 hours. If they take longer, please contact Twilio support.
Step 3: Add Approved Templates to Octopods
Once your template has been approved, you can add them for use in Octopods. Here's how: