If you're not familiar with message templates, please read this introduction first:
Introduction to Message Templates (docs.octopods.io) ➚
Make sure you're familiar with the guidelines as well:
Message Template Guidelines (docs.octopods.io) ➚
Step 1: Submit Template for Approval
Navigate to Twilio Dashboard → Programmable Messaging → Senders → WhatsApp Templates: https://www.twilio.com/console/sms/whatsapp/templates
Then click on "New message template" to create a new template:
Enter your template information (its name, category, language and message body) and click "Submit message template":
In case you want to have the same template in more than one language it’s very important to apply for them separately (you need to apply for a new template, not for a translation of an existing one). The process of adding your templates to Octopods require them to have individual names and Twilio translations don’t have names. Screenshot below illustrates what I mean:
In the first case I have a template “order_details
” (which contains template in English and its translation to Russian and I will only be able to add an English version to Octopods);
And in the second case I have a template “order_details_esp
”. It is the same template translated to Spanish, it has its own name and therefore can be added to Octopods.
And that’s what we suggest to do in such cases. Create a new template and add specification of the language in a template name.
Step 2: Wait for Approval
WhatsApp Templates submitted through Twilio are typically approved within 48 hours. If they take longer, please contact Twilio support.
Step 3: Add Approved Templates to Octopods
Once your template has been approved, you can add them for use in Octopods. Here's how: