The following tables explain the differences between features across the 3 different WhatsApp providers.

Provider Features

Provider Features

360dialog

Twilio

MessageBird

How long does the signup process take

10-15 minutes

2-4 weeks

2-4 weeks

Facebook Business Manager ID verification

Not necessary*

(Starting September 13, 2021)

Required

Required

Number porting from other providers**

Possible

Not possible

Not possible

Message template fees

WhatsApp fees only***

WhatsApp fees + $0.005 for every template message

WhatsApp fees + $0.005 for every template message

Session message fees

$15 flat monthly fee

$0.005 for every message sent and received

$0.005 for every message sent and received

Is registering your own number allowed?

Yes

No

Yes

Supported template types

All

Only allows for a text-based body and interactive buttons

Only allows for a text-based body and interactive buttons

*Conditions: Without completing Business Verification you'll have access to:

  • Unlimited customer-initiated conversations (24-hour messaging windows)

  • Ability to send template messages/notifications to 50 unique customers in a rolling 24-hour period

  • Ability to register up to two (2) phone numbers, which can both be assigned to 1 WABA or split between 2 WABAs

**More about migrating numbers: How to connect your existing WhatsApp Business API number to Intercom

***WhatsApp official template pricing

Features in Intercom (click to enlarge)

Pricing

The Octopods WhatsApp plan costs $99/month per number. There is no limit on messaging volume or number of users†. See www.octopods.io/pricing for more details

Additionally, each provider will charge their own fee, as follows:

WhatsApp provider - Twilio

  • You'll need to purchase a Twilio phone number, which costs about $1 per month (depending on region).

  • WhatsApp application fee: Free of charge

  • Messaging fee: You'll pay for every message sent or received. The fee is about $0.005 per message. If you send and receive 10,000 messages per month, the cost will be $50 per month.

  • The WhatsApp messaging fee varies by country and type of message (regular session message or template). Please refer to the official pricing: https://www.twilio.com/whatsapp/pricing/

WhatsApp provider - 360dialog

  • You must apply using your own number.

  • WhatsApp application fee: Free of charge

  • Messaging fee: You'll pay a fixed rate of US$15 per month (paid upfront)

  • Template messaging fee: WhatsApp templates are charged separately, following the official WhatsApp pricing.

WhatsApp provider - MessageBird

  • You can apply using your own number, or purchase a MessageBird phone number for about $1 per month (depending on region).

  • WhatsApp application fee: Free of charge

  • Messaging fee: You'll pay for every message sent or received. The fee is about $0.005 per message. If you send and receive 10,000 messages per month, the cost will be $50 per month.

  • The WhatsApp messaging fee varies by country and type of message (regular session message or template). Please refer to the official pricing: https://www.messagebird.com/en/pricing/api

†Unlimited messaging is subject to our fair use policy. If you expect to send more than 50,000 messages per month, or if you require high frequency access to our API, please talk to us for custom pricing.

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