Octopods

Tarek Khalil

Create, review, activate, monitor, and retry broadcast campaigns.

Broadcasts (Campaigns)

Broadcasts are one-off mass-messaging campaigns that send a single SMS or WhatsApp message to a filtered list of your Intercom contacts.

Understanding Broadcasts

This article lists everything you need in place before you can create and send a broadcast from Octopods.

Broadcast Requirements

Understand broadcast campaigns and the requirements for sending them.

Broadcast Basics

Step 1 of the broadcast wizard is where you name the broadcast, pick a channel, and build filters to select your audience.

Step 1: Broadcast Details and Filters

Step 2 of the broadcast wizard previews the contacts your filters matched, so you can confirm your audience before writing the message.

Step 2: Previewing Matched Contacts

Step 3 of the broadcast wizard is where you write your message — a free-form SMS or a pre-approved WhatsApp template.

Step 3: Composing Your Message

Step 4 of the broadcast wizard is the final review. You confirm everything is correct, then either save a draft or set the broadcast live.

Step 4: Reviewing and Activating

Once a broadcast is live, Octopods tracks every message. Here's where to find progress, what the counts mean, and how to handle failures.

Monitoring Broadcast Progress

If some messages in a live broadcast didn't reach their recipients, you can re-send the failed ones without starting over.

Retrying Failed Broadcasts

Build broadcasts from details and filters through review, activation, monitoring, and retries.

Creating Broadcasts

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