Octopods

Send a free-text SMS or WhatsApp message to any user or lead directly from an Intercom conversation, without leaving the Inbox.

Sending Proactive SMS and WhatsApp Messages from Intercom

Send an approved WhatsApp template from the Intercom sidebar — useful when the 24-hour session is closed or you need pre-approved wording.

Sending WhatsApp Template Messages from Intercom

Send an approved Viber Business Messages (VBM) template to a user or lead from the Intercom conversation sidebar.

Sending VBM Template Messages from Intercom

Review the most recent proactive messages sent to a contact and check delivery status — all from the Intercom conversation sidebar.

Viewing Proactive Message History in Intercom

Tarek Khalil

Send proactive SMS, WhatsApp, VBM, and interactive messages from Intercom.

Sending from the Intercom Inbox App

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