Octopods

Octopods matches every inbound channel message to a contact in your Intercom workspace, so your team replies from one inbox.

How Contacts Work in Intercom

Decide which Intercom contact Octopods should link a message to when more than one contact shares the same phone number.

Contact Prioritization Settings

Merge an Intercom Lead into a User when they are the same person, so conversation history and channel data live on one contact.

Merging Contacts in Intercom

Tarek Khalil

Manage Intercom contacts, prioritization, and duplicate merges.

Intercom Contact Management

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