Octopods

Every inbound message on a connected Octopods channel becomes a new Intercom conversation on the matched contact.

How Conversations Are Created

Start a new Intercom conversation when a customer replies after a closed thread, once a buffer period has passed.

Opening New Conversations (Conversation Buffer)

Tarek Khalil

Understand Intercom conversation creation, opening behavior, and variable escaping.

Intercom Conversation Management

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