Octopods

The Octopods Inbox App is a panel in Intercom's conversation sidebar for proactive messages, templates, merges, and new conversations.

Using the Octopods Inbox App in Intercom

Send a one-off SMS or WhatsApp message to a customer directly from their Intercom conversation, using the Octopods panel in the sidebar.

Sending Proactive Messages from the Inbox App

Pick an approved template, fill in the variables, and send it to the contact — all from the Octopods panel in Intercom's sidebar.

Sending WhatsApp Templates from the Inbox App

Manually end the current Intercom conversation and start a fresh one on the same contact, directly from the Octopods panel in the sidebar.

Migrating Conversations from the Inbox App

Tarek Khalil

Use the Octopods Intercom inbox app for messaging, templates, and migrations.

Intercom Inbox App

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