We try our best to deeply integrate WhatsApp with Intercom as much as possible. However, there are certain WhatsApp features that are unsupported at the moment, and it's important that you're aware of them.
Intercom Features
Before you proceed, please refer to our main Unsupported Features article, which highlights the Intercom features that are or are not supported.
WhatsApp Features
Not supported:
Group Chats
WhatsApp calls
Stickers
Supported:
Text messages
Audio files and voice notes
Videos
Images
Documents
Location cards
Contact cards
Message templates (text-based and interactive templates; with variables)