Octopods

Get introduced to WhatsApp Business API and learn how it can help your business

Introduction to WhatsApp Business API

How to test WhatsApp Business API before committing to a subscription

Testing the Platform using WABA Sandbox

Mohamed Elbadwihi

Youssef Amir

Tarek Khalil

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

WhatsApp Business API

Learn how WhatsApp Session Messages and the Customer Service Window work in Intercom

Session Messages & the Customer Service Window

Learn how Octopods Chrome extension enhances the Intercom Inbox experience for your WhatsApp communications

Chrome Extension

Be aware of what WhatsApp features are currently supported, and what aren't

Unsupported WhatsApp Features

Use Octopods Inbox App to send WhatsApp Interactive Messages right from your Inbox

WhatsApp Interactive Messages from Intercom Inbox

Learn how to send WhatsApp Interactive messages programmatically

WhatsApp Interactive Messages API Reference

Features

A guide on how to apply for new message templates with your 360dialog, Twilio, or MessageBird WhatsApp account

How to Apply for a New WhatsApp Message Template through Octopods dashboard

Account and Template applications

What are complex WhatsApp templates and how to use them with Intercom via Octopods

Complex (media and interactive) WhatsApp templates

Learn how to use WhatsApp Message Templates in Intercom

Introduction to Message Templates

What does a message template look like, and how do I craft one?

Message Template Guidelines

A reference to help you draft your template messages

Examples of Approved WhatsApp Templates

Do I need user permission to send proactive WhatsApp templates?

User Opt-in/Consent

Learn how to send Message Templates programmatically

Message Templates API

Message Templates API Reference

Alexandra Golubeva

Message Templates

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Find answers and get help from Intercom Support and Community Experts

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