You may be concerned about your template messages getting rejected, or perhaps you've had one too many rejections and can't quite figure out what's wrong. Here's a list of examples to help you.
Please refer to our Message Template Guidelines document as well.
You'll notice that there are two major elements that are common among these templates -- context, and a clear call to action. If your template is rejected, try to examine it and see if you've provided enough context, and/or if you have a clear call to action in it.
These are not compulsory requirements, but they will vastly increase the chances of your template being approved.
Examples of approved templates:
Your message reached us while we were not available, may we contact you concerning your question again? If so, please reply to this message with YES.
We received your message! However, we are currently unavailable. May we contact you regarding your question when we return? If so, please reply to this message with YES.
Hello {{1}}, this is a gentle reminder to update your subscription information under the name {{2}}. Thank you.
Hello {{1}}, here is your account confirmation link {{2}}. Thank you.
Hello {{1}}, your purchased item has been queued for shipping, and here is your reference code: {{2}}. Thank you.
Hello {{1}}, I have booked you a slot in our calendar for our initial chat for you based on our earlier conversations. Here is the appointment link: {{2}} Thank you. Let us know if you need any help!
Hi {{1}}. You booked a vehicle for your trip {{2}}. However, we noticed that the payment was unsuccessful, and we would like to help. If you faced an error, please send us a screenshot, and we'll look into it. Thank you {{3}}.
Hi {{1}}, {{2}} from CompanyName here! 😊👋🏻 I'm reaching out to see if you are free to help out the wonderful {{3}} with a {{4}}? {{5}} lives locally in {{6}} 😁
Hi {{1}} Unfortunately, we haven't been able to find any programmes based on your needs. If you would like additional assistance, please let us know.
Hello {{1}}, I hope you are well. Do you have any updates about your application process?
Hi {{1}} I am following up on your request on our website and your discussion with my teammate. Are you available now?