New Octopods accounts can use a 7-day free trial to connect supported channels and test Octopods before purchasing a subscription.
The free trial belongs to your Octopods account, not to an individual plan or channel.
How the free trial works
Your 7-day trial starts when your Octopods account is created.
The trial clock starts immediately, even if you connect your first channel later.
For example, if your account is created on September 1 and you connect a Telegram channel on September 3, your trial still ends on September 8.
Connecting another channel later does not restart or extend the trial.
During the trial, you can connect supported self-serve channels without purchasing a subscription first.
Managed channels that require separate approval or setup, such as Viber Business Messages, are not activated through the self-serve free trial.
One trial per account
The trial applies across your entire Octopods account.
This means:
Connecting another channel does not start another trial.
Adding a different channel type does not start another trial.
Purchasing a different Octopods plan does not start another trial.
Cancelling a paid subscription and subscribing again does not restart the trial.
All channels using the free trial share the same trial end date.
Where to see how much trial time is left
When you are using an eligible channel during the trial, Octopods shows the remaining trial time directly in the channel setup area.
The trial banner shows:
How many days are left in your trial.
An option to view pricing or subscribe.
You will also receive trial reminders at the email address associated with your Octopods account.
Subscribing during the free trial
You do not need to subscribe to keep using eligible channels while the trial is active.
If you decide to subscribe before the trial ends:
Open Billing.
Select Subscriptions.
Choose the subscription you need.
Select the required number of channels.
Review the price and payment details.
Confirm the subscription.
Your paid subscription starts as soon as you confirm it, and your card is charged for the first billing period at that time.
Any remaining free-trial time is not added on top of the paid subscription.
For the complete subscription flow, see Subscribing to a Plan.
If you're interested in a Premium plan, schedule a call with the Octopods team to discuss your requirements and the best setup for your team.
What happens when the free trial ends
If you have not subscribed when the 7-day trial ends, channels that were running through the free trial are paused.
Once the trial ends:
New incoming messages will no longer be delivered through Octopods.
Replies sent through your connected helpdesk will not be sent back to those channels.
Your channel connections are not removed.
Your Octopods settings are not removed.
Your existing conversations are not removed.
To start messaging again, purchase the required subscription. Your existing connections can then continue without needing to set them up again.
See Subscription Plans Overview to compare the available subscriptions and pricing.
FAQs:
Will I be charged automatically when the trial ends?
No.
The free trial does not automatically convert into a paid subscription. You are charged only when you choose and confirm a paid subscription.
This also means there is no trial subscription to cancel. If you decide not to continue with Octopods, simply do not subscribe.
If you already purchased a subscription during the trial, that subscription is already active and follows the normal cancellation rules.
See Canceling Your Subscription for details.
Do I have to add my card details to start my trial?
No. You do not need to add a payment method or enter your card details to start the Octopods free trial.
Your trial begins automatically when your Octopods account is created, and you can connect eligible self-serve channels during the 7-day trial without subscribing first.
You only need to add a payment method when you decide to purchase a paid subscription.
Octopods will not automatically charge you when your trial ends.
What happens to my account if I do not subscribe?
Your account is not deleted when the trial ends.
Your eligible channels are paused first, while your connections and settings remain available.
If your account later becomes eligible for closure because it remains inactive and unsubscribed, Octopods will notify you before the account is closed.
Conversations that have already been delivered to Intercom or HubSpot remain in your helpdesk.