You can manage saved cards from Billing → Payment method.
Octopods supports multiple saved cards. One card is marked as your account's Default payment method.
Open your payment methods
Open Billing from the left-side bar.
Select Payment method.
Only account admins can make changes to payment methods.
How does the default payment method work?
Your account has one Default card.
The default card is used when a charge does not already have another payment method assigned to it.
A subscription can use a different card if that card was selected specifically when the subscription was created.
Changing the account's Default card does not automatically replace a card already assigned directly to an existing subscription.
Add a payment method
To add a card:
Open Billing → Payment method.
Find Add a payment method.
Enter the card under Card details.
Add a billing address if needed.
Choose whether to make the card your default.
Select Add card.
Adding a card does not charge it immediately.
If it is the first card on your account, Octopods makes it the default automatically.
Change the default card
If you have multiple cards:
Open Billing → Payment method.
Find the card you want to use.
Select Make default.
The selected card is then marked Default.
Edit a saved card
You can update supported card details such as the expiration date and cardholder information.
Open Billing → Payment method.
Find the card.
Select Edit.
Update the available details.
Select Save changes.
Editing a card does not create a charge.
Can I change the card number?
No.
If your replacement card has a different number, add it as a new payment method instead.
You can then make the new card your default and remove the old card if available.
What is the difference between card billing details and Billing Identity?
They serve different purposes:
Card billing details are associated with the payment method and are used when processing the card.
Billing Identity controls the company and address information printed on your Octopods invoices.
To change invoice details, see Managing Your Billing Identity.
Remove a payment method
To remove a card:
Open Billing → Payment method.
Find the card.
Select Remove.
Review the confirmation.
Confirm the removal.
If you are removing your Default card and another saved card is available, Octopods shows which card will become the new default.
You cannot remove your only saved payment method. Add another card first.
What if a card is expired or expiring soon?
Octopods marks cards as Expired or Expires soon when applicable.
If the card number has not changed, select Edit to update the expiration date.
If your bank issued a card with a different number, add it as a new payment method.
What if I cannot edit or remove a card?
Some older payment methods may still be usable for billing but cannot be fully managed from the current Payment method page.
Follow the message shown next to the card. If you need help replacing or removing it, contact Octopods Support.
Related articles
Managing Your Billing Identity
Paying an Invoice and Fixing Payment Issues
Viewing and Understanding Invoices