Usage notifications are sent to the billing contact on your account. If no billing contact is set, the emails go to the first account admin instead. Every notification includes a link back to the Messaging Usage page so you can see the full breakdown.

You’ll see one or more of these emails as your usage progresses through the month:

Each email includes your current total messages, your base limit, the projected add-on charge, and a per-channel breakdown so you can see what’s driving the volume.

Subject: Notice: You’ve exceeded your messaging limit for this month

Sent the first time your account crosses its base allowance in a billing cycle. The email confirms:

What to do: Open the Messaging Usage page and decide whether the overage is expected (for example, a planned campaign) or unexpected (a misconfigured automation). If it’s unexpected, act quickly — the overage will keep growing until you fix the source.

Subject: Reminder: Messaging overage charge is due at end of month

Sent on a weekly cadence while the account stays over the limit. The content is similar to the initial notice but confirms that no corrective action has been taken and an add-on charge is still projected.

What to do: If you meant to pay for the add-on, no action is required — the invoice will run at the end of the month. If you didn’t, revisit the channels driving the volume and tighten whatever’s sending extra traffic.

Subject: Alert: Your messaging overage has increased significantly

Sent when your projected add-on units jump sharply since the previous notice — for example, jumping from 1 add-on unit to 5 in a short period. This is the email you most don’t want to ignore: a spike often means an automation or integration is misbehaving.

What to do: Open the Messaging Usage page, expand the Trend chart on high-volume channels, and look for a single day where the bar is much taller than the rest. That’s usually your culprit. Pause or fix the automation, then check back a day later to confirm the count has stabilized.

Subject: Upcoming charge: Messaging overage will be invoiced at the end of the month

Sent as a final heads-up a day or two before the end of the calendar month. It confirms the add-on quantity and dollar amount that’s about to be invoiced — no surprises.

What to do: Check the projected charge matches what you expect. If the number looks much larger than you planned for, contact Octopods support via the messaging widget inside your account before the invoice runs.

Subject: Invoice created: Messaging overage charge applied

Sent on the day the add-on invoice is created at the end of the month. It confirms the quantity invoiced and the total charged to the card on file.

What to do: The invoice shows up in the Invoices section on the Billing & Subscriptions page — see Viewing Invoices for how to open and download it.

There’s no toggle to turn these emails off — they’re tied to billing and go out whenever the relevant thresholds are crossed. The fastest way to stop receiving them is to bring usage back under your base limit, either by tightening automations on heavy channels or by subscribing to more channels to raise your monthly allowance.

Usage notifications are convenience reminders, not a substitute for the Messaging Usage page. If you want to actively manage spend, check the page directly — it updates as usage syncs, not on the notification cadence. See Viewing Your Messaging Usage for how to read the dashboard.

Tip: Set up a shared inbox or an email rule that routes Octopods billing emails (from team@octopods.io) to whoever owns messaging budget, so no notification gets missed.