Install Reach: Get the browser extension from the Chrome Web Store.
Why multiple workspaces matter
Many agents manage more than one Intercom workspace — for example, an internal staging workspace plus a production workspace, or separate workspaces for different brands. Reach stores each signed-in workspace independently, so you don’t have to sign in every time you switch Intercom tabs.
Signing into additional workspaces
The first workspace you sign into becomes your active workspace. To add another:
Open the Intercom tab for the new workspace.
Reach detects that you’re on a workspace you haven’t signed into yet and shows the New workspace detected alert.
The DETECTED WORKSPACE section shows the Intercom logo and the workspace identifier.
Click Sign in with Intercom.
Complete the sign-in in the new browser tab. Reach keeps your existing workspace signed in and adds this one to the list.
Automatic workspace switching
Once you have multiple workspaces signed in, Reach switches to the correct one based on the Intercom tab you’re viewing:
Navigate to a contact in Workspace A, and Reach loads Workspace A’s channels, templates, and messaging history.
Switch to a tab in Workspace B, and Reach switches context to Workspace B without any extra clicks.
You do not need to manually pick the active workspace — the detected Intercom tab drives the switch.
Returning to your current workspace
If Reach prompts you to sign into a new workspace but you’d rather stay on the one you’re already using:
On the New workspace detected screen, click Go back to current workspace.
Reach dismisses the prompt and returns to the home screen for the workspace you were last active in.
This option only appears when you already have at least one workspace signed in.
Seeing which workspace is active
The signed-in success screen shows the active workspace clearly:
The SIGNED IN AS panel lists your name, email, organization, and the active workspace — for example My Team (Intercom).
The Connected badge confirms the current session is active.
When you’re on the home screen, Reach uses the data from the active workspace to populate contacts, channels, templates, and message history.
When you land on a non-Intercom page
If you open Reach on a Chrome tab that isn’t Intercom — for example a settings page, your email inbox, or any other website — the side panel shows an Unsupported tab notice with guidance to navigate back to a supported Intercom tab. A Go back to current workspace button is available if you already have a workspace signed in.
Navigate back to your Intercom tab, and Reach resumes where you left off.
Signing out of a workspace
To sign out of the currently active workspace without removing others:
From the home screen, click your initials avatar in the top-right corner of the header.
The Profile popover opens with your name, email, organization, role, and workspace.
Click Sign out at the bottom of the popover.
If you’re still on the post-sign-in success screen for the first time, you can also click Not you? Sign out there to clear the current session before reaching the home screen.
Signing out of one workspace does not affect the other workspaces you have stored. The next time you open Reach on an Intercom tab for a different workspace, Reach uses that workspace’s session automatically.
Tip: If you work on shared equipment and do not want any workspace to remain signed in, remove the Reach extension from Chrome from the Extensions menu. Reinstalling Reach starts with a clean slate and no stored sessions.
What’s next