Octopods Custom Data Attributes (CDAs)
We understand that it's essential for you to know where your users or leads are contacting you from, and to have as much context as possible about that interaction. That's what CDAs are for. CDAs are tied to a user or lead, not to individual conversations.
On the right side bar, in your Custom Data Attributes section, search for a CDA with the name:
octopods_channel. This will show you the channel from which the selected user originates (Telegram, for example, or WhatsApp).
Common for all channels:
This will display your contact's channel of origin.
Depending on the channel, the CDA value will be one of the following:
Twitter - Name (the @xxx name in your handle)
Telegram - Bot username
Viber - Bot URI
Line - Bot ID
Viber Business Messages (VBM) - Your VBM phone number
TextMagic - Your TextMagic phone number
Nexmo - Your Nexmo phone number
Africas - Your short code
Vkontakte - Community/group id
WeChat - Channel ID
We provide additional attributes that vary from channel to channel. Here's a list of what's currently available:
For Twilio SMS:
octopods_twilio_sms_account_phone → Your Twilio SMS account phone number.
For MessageBird SMS:
octopods_messagebird_sms_account_phone → Your MessageBird SMS account phone number.
octopods_whatsapp_account_phone → Your 360 Dialog WhatsApp account phone number.
octopods_twilio_whatsapp_account_phone → Your Twilio WhatsApp account phone number.
octopods_messagebird_whatsapp_account_phone → Your MessageBird WhatsApp account phone number.
octopods_telegram_user_name → Your contact's username on Telegram.
octopods_telegram_user_id → Your contact's ID on Telegram.
octopods_twitter_user_name → Your contact's username on Twitter.
octopods_twitter_user_id → Your contact's ID on Twitter.
octopods_wechat_user_id → Your contact's ID on WeChat.
octopods_line_user_id → Your contact's ID on LINE.
octopods_viber_user_id → Your contact's ID on Viber.
octopods_instagram_user_name → Your contact's username on Instagram.
octopods_instagram_user_id → Your contact's user ID on Instagram.
octopods_instagram_page_name → Your Instagram Page name.
octopods_instagram_page_id → Your Instagram Page ID.