Introduction

Octopods use Custom Data Attributes (CDA) to provide useful context to Intercom customers who receive and respond to conversations coming from any Octopods channel.

Octopods Custom Data Attributes (CDAs)

We understand that it's essential for you to know where your users or leads are contacting you from, and to have as much context as possible about that interaction. That's what CDAs are for. CDAs are tied to a user or lead, not to individual conversations.

On the right side bar, in your Custom Data Attributes section, search for a CDA with the name: octopods_channel.  This will show you the channel from which the selected user originates (Telegram, for example, or WhatsApp).

Available CDAs

Common for all channels:

octopods_channel → This will display your contact's channel of origin.
CDA value will be one of the following:
whatsapp, telegram, wechat, twitter, twilio, instagram, messagebird, line, viber, nexmo, vkontakte, okru, textmagic, africas, and zalo.


We provide additional attributes that vary from channel to channel. Here's a list of what's currently available:

For WhatsApp:

  • octopods_whatsapp_account_phone → Your WhatsApp account phone number.

For Telegram:

  • octopods_telegram_user_name → Your contact's username on Telegram.
  • octopods_telegram_user_id → Your contact's ID on Telegram.

For Twitter:

  • octopods_twitter_user_name → Your contact's username on Twitter.
  • octopods_twitter_user_id → Your contact's ID on Twitter.

For WeChat:

  • octopods_wechat_user_id → Your contact's ID on WeChat.

For LINE:

  • octopods_line_user_id → Your contact's ID on LINE.

For Viber:

  • octopods_viber_user_id → Your contact's ID on Viber.

For Instagram:

  • octopods_instagram_user_name → Your contact's username on Instagram.
  • octopods_instagram_account_name → Your Instagram account username.


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