Custom Data Attributes (CDA)

Introduction

Octopods use Custom Data Attributes (CDA) to provide useful context to Intercom customers who receive and respond to conversations coming from any Octopods channel.

Octopods Custom Data Attributes (CDAs)

We understand that it's essential for you to know where your users or leads are contacting you from, and to have as much context as possible about that interaction. That's what CDAs are for. CDAs are tied to a user or lead, not to individual conversations.

On the right side bar, in your Custom Data Attributes section, search for a CDA with the name: octopods_channel.  This will show you the channel from which the selected user originates (Telegram, for example, or WhatsApp).

Available CDAs

Common for all channels:

octopods_channel

This will display your contact's channel of origin.
Depending on the channel, the CDA value will be one of the following:

whatsapp

twilio_whatsapp

messagebird_whatsapp

telegram

wechat

twitter

twilio

messagebird

line

viber

nexmo

vkontakte

okru

textmagic

africas

zalo

octopods_channel_identifier

• Twitter - Name (the @xxx name in your handle)

• Telegram - Bot username

• Viber - Bot URI

• Line - Bot ID

• Viber Business Messages (VBM) - Your VBM phone number

• TextMagic - Your TextMagic phone number

• Nexmo - Your Nexmo phone number

• Africas - Your short code

• Vkontakte - Community/group id

• WeChat - Channel ID

We provide additional attributes that vary from channel to channel. Here's a list of what's currently available:

For Twilio SMS:

• octopods_twilio_sms_account_phone → Your Twilio SMS account phone number.

For MessageBird SMS:

• octopods_messagebird_sms_account_phone → Your MessageBird SMS account phone number.

For WhatsApp:

• octopods_whatsapp_account_phone → Your 360 Dialog WhatsApp account phone number.

• octopods_twilio_whatsapp_account_phone → Your Twilio WhatsApp account phone number.

• octopods_messagebird_whatsapp_account_phone → Your MessageBird WhatsApp account phone number.

For Telegram:

• octopods_telegram_user_name → Your contact's username on Telegram.

• octopods_telegram_user_id → Your contact's ID on Telegram.

For Twitter:

• octopods_twitter_user_name → Your contact's username on Twitter.

• octopods_twitter_user_id → Your contact's ID on Twitter.

For WeChat:

• octopods_wechat_user_id → Your contact's ID on WeChat.

For LINE:

• octopods_line_user_id → Your contact's ID on LINE.

For Viber:

• octopods_viber_user_id → Your contact's ID on Viber.

For Instagram:

• octopods_instagram_user_name → Your contact's username on Instagram.

• octopods_instagram_user_id → Your contact's user ID on Instagram.

• octopods_instagram_page_name → Your Instagram Page name.

• octopods_instagram_page_id → Your Instagram Page ID.

For Facebook:

• octopods_facebook_user_id

• octopods_facebook_page_name

• octopods_facebook_page_id