Templates are reusable messages that you can send to your customers, with a few variables that you can customize. These are useful for notifications, and can be sent directly from the Octopods Intercom Inbox app/widget.

Once the 24-hour customer service window has expired, Message Templates are the only way you'll be able to reestablish contact with your customer. Click here for more information on the customer service window.

Through Octopods, you can use our WhatsApp Message Templates API to programmatically send Message Templates to your Users directly.

How does it work?

Once your WhatsApp Business API is approved and provisioned, we generate an API Key for your account to be used to access WhatsApp Message Templates API.

You can retrieve your API Key directly from our Octopods App by selecting your approved and provisioned WhatsApp Business API account.

To gain access to our Message Templates API reference documentation, you need to be a subscribed User of Octopods WhatsApp Business API plan, if you are not yet subscribed, please talk to us.

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