Please do not skip any step, to ensure that the connection is successful.

First, make sure you have a WhatsApp account with Twilio. If you don't, read this:

How to apply for a Twilio WhatsApp account ➚

Please also ensure that you are subscribed to the Octopods WhatsApp plan. If you're not, click here to access your billing section.

In your Octopods dashboard, click on Twilio WhatsApp:

3.1 Go to your Twilio dashboard: https://console.twilio.com/

Copy your Account SID and Auth Token, and paste them into the Octopods Twilio setup page

3.2 Once you've filled in the information in the Octopods Twilio setup page, click on Fetch Phone Numbers
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3.3 Select a phone number in the drop down

3.4 Click on Activate Twilio channel

Your Twilio WhatsApp number is now connected to Intercom.