Troubleshooting

Solutions to common problems

5 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

All channels

I can't install Octopods app from Intercom App Store

Written by Alexandra Golubeva
Updated over a week ago

I've connected my channel, but it's not working! Help!

Written by Mohamed Elbadwihi
Updated over a week ago

My round robin assignment rules are not working the way I want them to 😳

If you're using advanced assignment features such as 'round robin', you may face complications. Here's how to fix it.

Written by Mohamed Elbadwihi
Updated this week

Why aren't my attachment files working?

Why attachment files of certain extensions don't work, and how to fix it.

Written by Tarek Khalil
Updated over a week ago

WhatsApp for Business

My voice notes are not working

How to listen to WhatsApp voice notes in Intercom

Written by Mohamed Elbadwihi
Updated over a week ago