Octopods

Tarek Khalil

Mohamed Elbadwihi

Alexandra Golubeva

Troubleshooting

I can't install Octopods app from Intercom App Store

I've connected my channel, but it's not working! Help!

If you're using advanced assignment features such as 'round robin', you may face complications. Here's how to fix it.

My round robin assignment rules are not working the way I want them to 😳

Why attachment files of certain extensions don't work, and how to fix it.

Why aren't my attachment files working?

All channels

How to listen to WhatsApp voice notes in Intercom

My voice notes are not working

WhatsApp for Business

Talk to us on WhatsApp

Talk to us on FB Messenger

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.