Troubleshooting

Solutions to common problems

5 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

All channels

I can't install Octopods app from Intercom App Store

Written by Alexandra Golubeva
Updated over a week ago

I've connected my channel, but it's not working! Help!

Written by Mohamed Elbadwihi
Updated over a week ago

My round robin assignment rules are not working the way I want them to 😳

If you're using advanced assignment features such as 'round robin', you may face complications. Here's how to fix it.

Written by Mohamed Elbadwihi
Updated over a week ago

Why aren't my attachment files working?

Why attachment files of certain extensions don't work, and how to fix it.

Written by Tarek Khalil
Updated over a week ago

WhatsApp for Business

My voice notes are not working

How to listen to WhatsApp voice notes in Intercom

Written by Mohamed Elbadwihi
Updated over a week ago