Open the history view
Open any Intercom conversation.
Find the Octopods card in the sidebar.
Click View sent messages.
The app opens a panel titled Your sent messages.
What the list shows
The panel shows the last 10 proactive messages sent to the current contact across every connected channel. Each row summarizes one message with its channel, timestamp, and a snippet of the body.
A note at the bottom confirms: Please note, we only show your last 10 sent proactive messages.
If no messages have been sent to this contact yet, the panel reads: You have no proactive messages sent, try to send your first proactive message and check again here.
Tip: The list is scoped to the contact on the current Intercom conversation. Switching conversations refreshes the list for the new contact.
Open a specific message
Click any row in the list to open its details. The detail view shows:
Your sent message — the full message body.
Sent by — the teammate who triggered the send.
Sent at — the timestamp of the send.
Sent from — the channel name.
Delivery Status — one of the four states described below.
Delivery status values
In the Inbox detail view, delivery status appears with an icon:
Status | Meaning |
Send Attempted | The message has been handed to the provider but no delivery confirmation has arrived yet. |
Sent | The provider accepted the message for delivery. |
Delivered | The provider confirmed delivery to the recipient’s device. |
Delivery Failed | The send or delivery failed. |
Status updates asynchronously as the provider reports back — refresh the view if you need the latest state.
For the full set of delivery state transitions and how to interpret each one, see Understanding Message Delivery Status.
When you need more than 10
The Inbox history is a quick-reference view. For longer audit windows:
Use the WhatsApp listing API to pull up to 100 of the most recent messages per channel — see Listing Sent Messages.
Use Checking Message Delivery Status to poll the status of a specific message by ID.
What’s next