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Know which channel your contacts are coming from
Know which channel your contacts are coming from

Where are my users or conversations originating from?

Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

With Octopods, you can connect your Intercom Workspace to any channel we support. 

Knowing which channel your user or conversation is coming from is essential.

Three Methods

This can be achieved in three different ways. Please refer to the following articles for a clear understanding of each:

1. For leads or users, this can be done using Octopods Custom Data Attributes (CDAs):

2. For conversations, this can be done through our Intercom Inbox app:

3. Also we automatically tag your newly created Intercom conversations coming from a specific channel with the channel name:

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