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Know which channel your contacts are coming from

Where are my users or conversations originating from?

Tarek Khalil avatar
Written by Tarek Khalil
Updated over 3 years ago


With Octopods, you can connect your Intercom Workspace to any channel we support.ย 

Knowing which channel your user or conversation is coming from is essential.
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Three Methods

This can be achieved in three different ways. Please refer to the following articles for a clear understanding of each:

1. For leads or users, this can be done using Octopods Custom Data Attributes (CDAs):

2. For conversations, this can be done through our Intercom Inbox app:

3. Also we automatically tag your newly created Intercom conversations coming from a specific channel with the channel name:

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