With Octopods, you can connect your Intercom Workspace to any channel we support. 

Knowing which channel your user or conversation is coming from is essential.

✌️ Two Methods

This can be achieved in two different ways. Please refer to the following articles for a clear understanding of each:

1. For conversations, this can be done through our Intercom Inbox app:

2. For leads or users, this can be done using Octopods Custom Data Attributes (CDAs):

Did this answer your question?