Knowing which channel your user or conversation is coming from is essential.
This can be achieved in three different ways. Please refer to the following articles for a clear understanding of each:
1. For conversations, this can be done through our Intercom Inbox app:
2. For leads or users, this can be done using Octopods Custom Data Attributes (CDAs):
3. Also we automatically tag your newly created Intercom conversations coming from a specific channel with the channel name: