Octopods automatically tags your newly created Intercom conversations coming from a specific channel with the channel name. For example, this user reached out to us from Telegram and so the very first message in this conversation has a tag
Types of tags
For most of the channels, the tag name is identical with the channel name, here is the list of all possible tags:
Twilio has a tag
Africa's Talking -
Social Messaging Channels
Social Media Channels
Facebook messenger has a tag
WhatsApp tags slightly vary depending on your WhatsApp Business API provider:
and 360 Dialog and our legacy WhatsApp Web tagged as
How to make the best out of this feature?
You can use it as one of the ways to understand where your contacts are coming from (along with Octopods CDAs and Octopods Intercom Inbox).
2. In reports you can filter your conversations based on the source channel to be able to gain a deeper understanding of conversation trends.
3. Also, together with Intercom tag rules and Octopods CDAs you can enhance this feature for organizing your inbox even better, as well for reporting, data discovery and for all types of automations. Here's more on it:
How to switch if off
In case you don't need this feature you can disable it in settings simply by switching it to "No".