We try our best to deeply integrate WhatsApp with Intercom as much as possible. However, there are certain WhatsApp features that are unsupported at the moment, and it's important that you're aware of them.

Before you proceed, please refer to our main Unsupported Features article, which highlights the Intercom features that are or are not supported.

For WhatsApp, the following features are not supported:

  • Group Chats
  • Broadcast messages
  • WhatsApp calls


And here's a list of supported features:

  • Text messages
  • Audio files and voice notes
  • Videos
  • Images
  • Documents
  • Location cards
  • Contact cards
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