WhatsApp Business API

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

26 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

Introduction to WhatsApp Business API

Get introduced to WhatsApp Business API and understand how it can help your business

Written by Mohamed Elbadwihi
Updated over a week ago

Differences between 360 Dialog, Twilio, and MessageBird

Learn about the differences between the 3 WhatsApp providers we support

Written by Mohamed Elbadwihi
Updated over a week ago

Testing the Platform using WABA Sandbox

How to test WhatsApp Business API before committing to a subscription

Written by Mohamed Elbadwihi
Updated over a week ago

Features & capabilities

Session Messages & the Customer Service Window

Learn how WhatsApp Session Messages and the Customer Service Window work in Intercom

Written by Mohamed Elbadwihi
Updated over a week ago

Chrome Extension

Learn how Octopods Chrome extension enhances the Intercom Inbox experience for your WhatsApp communications

Written by Mohamed Elbadwihi
Updated over a week ago

Unsupported WhatsApp Features

Be aware of what WhatsApp features are currently supported, and what aren't

Written by Mohamed Elbadwihi
Updated over a week ago

Message Templates

Introduction to Message Templates

Learn how to use WhatsApp Message Templates in Intercom

Written by Mohamed Elbadwihi
Updated over a week ago

Message Template Guidelines

What does a message template look like, and how do I craft one?

Written by Mohamed Elbadwihi
Updated over a week ago

Examples of Approved WhatsApp Templates

A reference to help you draft your template messages

Written by Mohamed Elbadwihi
Updated over a week ago

User Opt-in/Consent

Do I need user permission to send proactive WhatsApp templates?

Written by Mohamed Elbadwihi
Updated over a week ago

Message Templates API

Learn how to send Message Templates programmatically

Written by Tarek Khalil
Updated over a week ago

Message Templates API Reference

Learn how to send Message Templates programmatically

Written by Tarek Khalil
Updated over a week ago

Twilio Accounts

How to Apply for a Twilio WhatsApp Account

An overview of the WhatsApp application process with Twilio

Written by Mohamed Elbadwihi
Updated over a week ago

How to Apply for a New Message Template with Twilio WhatsApp

A guide on how to apply for new message templates with your Twilio WhatsApp account

Written by Mohamed Elbadwihi
Updated over a week ago

360 Dialog Accounts

How to Apply for a 360 Dialog WhatsApp Account

An overview of the WhatsApp application process with 360 Dialog

Written by Mohamed Elbadwihi
Updated over a week ago

How to Apply for a New Message Template with 360 Dialog WhatsApp

A guide on how to apply for new message templates with your 360 Dialog WhatsApp account

Written by Mohamed Elbadwihi
Updated over a week ago

How to Add 360 Dialog WhatsApp Templates to Octopods

Information on how 360 Dialog WhatsApp templates are automatically synced with Octopods

Written by Mohamed Elbadwihi
Updated over a week ago

MessageBird Accounts

How to Apply for a MessageBird WhatsApp Account

An overview of the WhatsApp application process with MessageBird

Written by Mohamed Elbadwihi
Updated over a week ago

How to Apply for a New Message Template with MessageBird WhatsApp

A guide on how to apply for new message templates with your MessageBird WhatsApp account

Written by Mohamed Elbadwihi
Updated over a week ago

How to Add MessageBird WhatsApp Templates to Octopods

A guide on how to add approved MessageBird WhatsApp templates to Octopods, for use in your Intercom inbox

Written by Mohamed Elbadwihi
Updated over a week ago

FAQs

How do I listen to WhatsApp voice notes?

By default, WhatsApp voice messages are inaccessible in Intercom. Here's how to fix that.

Written by Mohamed Elbadwihi
Updated over a week ago

Can I connect my WABA account to my phone?

Is it possible to use WABA from a mobile phone WhatsApp app, just like a personal account?

Written by Mohamed Elbadwihi
Updated over a week ago

Can I change my WhatsApp account information?

Learn about what details you can and cannot change on your WABA account

Written by Mohamed Elbadwihi
Updated over a week ago

What is a sandbox?

Written by Mohamed Elbadwihi
Updated over a week ago

Will your sandbox receive my personal messages?

Written by Mohamed Elbadwihi
Updated over a week ago

WhatsApp: Business Account vs Official Business Account

What is a WhatsApp Official Business account and how is it different from a regular Business Account

Written by Alexandra Golubeva
Updated over a week ago