Octopods

Get introduced to WhatsApp Business API and learn how it can help your business

Introduction to WhatsApp Business API

Learn about the differences between the 3 WhatsApp providers we support

Differences between 360dialog, Twilio, and MessageBird

How to test WhatsApp Business API before committing to a subscription

Testing the Platform using WABA Sandbox

Mohamed Elbadwihi

Tarek Khalil

Alexandra Golubeva

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

WhatsApp Business API

Learn how WhatsApp Session Messages and the Customer Service Window work in Intercom

Session Messages & the Customer Service Window

Learn how Octopods Chrome extension enhances the Intercom Inbox experience for your WhatsApp communications

Chrome Extension

Be aware of what WhatsApp features are currently supported, and what aren't

Unsupported WhatsApp Features

Features

An overview of the WhatsApp application process with 360dialog

How to Apply for a 360dialog WhatsApp Account

An overview of the WhatsApp application process with Twilio

How to Apply for a Twilio WhatsApp Account

An overview of the WhatsApp application process with MessageBird

How to Apply for a MessageBird WhatsApp Account

A guide on how to apply for new message templates with your 360dialog, Twilio, or MessageBird WhatsApp account

How to Apply for a New Message Template with 360dialog, Twilio, or MessageBird through Octopods dashboard

A guide on how to apply for new message templates with your Twilio WhatsApp account

How to Apply for a New Message Template with Twilio WhatsApp

Account and Template applications

What are complex WhatsApp templates and how to use them with Intercom via Octopods

Complex (media and interactive) WhatsApp templates

Learn how to use WhatsApp Message Templates in Intercom

Introduction to Message Templates

What does a message template look like, and how do I craft one?

Message Template Guidelines

A reference to help you draft your template messages

Examples of Approved WhatsApp Templates

Do I need user permission to send proactive WhatsApp templates?

User Opt-in/Consent

Learn how to send Message Templates programmatically

Message Templates API

Message Templates API Reference

Message Templates

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

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