Octopods

Get introduced to WhatsApp Business API and learn how it can help your business

Introduction to WhatsApp Business API

Learn about the differences between the 3 WhatsApp providers we support

How to test WhatsApp Business API before committing to a subscription

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

Learn how WhatsApp Session Messages and the Customer Service Window work in Intercom

Learn how Octopods Chrome extension enhances the Intercom Inbox experience for your WhatsApp communications

Be aware of what WhatsApp features are currently supported, and what aren't

An overview of the WhatsApp application process with 360dialog

An overview of the WhatsApp application process with Twilio

An overview of the WhatsApp application process with MessageBird

A guide on how to apply for new message templates with your 360dialog, Twilio, or MessageBird WhatsApp account

A guide on how to apply for new message templates with your Twilio WhatsApp account

What are complex WhatsApp templates and how to use them with Intercom via Octopods

Learn how to use WhatsApp Message Templates in Intercom

What does a message template look like, and how do I craft one?

A reference to help you draft your template messages

Do I need user permission to send proactive WhatsApp templates?

Learn how to send Message Templates programmatically

Find answers and get help from Intercom Support and Community Experts