Octopods

Get introduced to WhatsApp Business API and learn how it can help your business

Introduction to WhatsApp Business API

Learn about the differences between the 3 WhatsApp providers we support

Differences between 360dialog, Twilio, and MessageBird

How to test WhatsApp Business API before committing to a subscription

Testing the Platform using WABA Sandbox

Mohamed Elbadwihi

Youssef Amir

Tarek Khalil

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

WhatsApp Business API

Learn how WhatsApp Session Messages and the Customer Service Window work in Intercom

Session Messages & the Customer Service Window

Learn how Octopods Chrome extension enhances the Intercom Inbox experience for your WhatsApp communications

Chrome Extension

Be aware of what WhatsApp features are currently supported, and what aren't

Unsupported WhatsApp Features

Use Octopods Inbox App to send WhatsApp Interactive Messages right from your Inbox

WhatsApp Interactive Messages from Intercom Inbox

Learn how to send WhatsApp Interactive messages programmatically

WhatsApp Interactive Messages API Reference

Features

An overview of the WhatsApp application process with 360dialog

How to Apply for a 360dialog WhatsApp Account

An overview of the WhatsApp application process with Twilio

How to Apply for a Twilio WhatsApp Account

An overview of the WhatsApp application process with MessageBird

How to Apply for a MessageBird WhatsApp Account

A guide on how to apply for new message templates with your 360dialog, Twilio, or MessageBird WhatsApp account

How to Apply for a New Message Template with 360dialog, Twilio, or MessageBird through Octopods dashboard

A guide on how to apply for new message templates with your Twilio WhatsApp account

How to Apply for a New Message Template with Twilio WhatsApp

Account and Template applications

What are complex WhatsApp templates and how to use them with Intercom via Octopods

Complex (media and interactive) WhatsApp templates

Learn how to use WhatsApp Message Templates in Intercom

Introduction to Message Templates

What does a message template look like, and how do I craft one?

Message Template Guidelines

A reference to help you draft your template messages

Examples of Approved WhatsApp Templates

Do I need user permission to send proactive WhatsApp templates?

User Opt-in/Consent

Learn how to send Message Templates programmatically

Message Templates API

Message Templates API Reference

Alexandra Golubeva

Message Templates

Talk to us on WhatsApp

Talk to us on FB Messenger

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.