WhatsApp Business API

Everything you need to know about WhatsApp Business API, including features, capabilities, the approval process, and more.

18 articles in this collection
Written by Tarek Khalil and Mohamed Elbadwihi

Introduction to WhatsApp Business API

Get introduced to WhatsApp Business API and understand how it can help your business

Written by Mohamed Elbadwihi
Updated over a week ago

Testing the Platform using WABA Sandbox

How to test WhatsApp Business API before committing to a subscription

Written by Mohamed Elbadwihi
Updated over a week ago

Access & Approval

Requesting Access

Learn about how can you get access to the official WhatsApp Business API with Octopods

Written by Mohamed Elbadwihi
Updated over a week ago

Approval Flow

Learn how the WhatsApp Business API approval works with Octopods

Written by Mohamed Elbadwihi
Updated over a week ago

Features & capabilities

Session Messages & the Customer Service Window

Learn how WhatsApp Session Messages and the Customer Service Window work in Intercom

Written by Mohamed Elbadwihi
Updated over a week ago

Chrome Extension

Learn how Octopods Chrome extension enhances the Intercom Inbox experience for your WhatsApp communications

Written by Mohamed Elbadwihi
Updated over a week ago

Unsupported Features

Be aware of what WhatsApp features are currently supported, and what aren't

Written by Mohamed Elbadwihi
Updated over a week ago

Message Templates

Message Templates

Learn how to use WhatsApp Message Templates in Intercom

Written by Mohamed Elbadwihi
Updated over a week ago

Applying for a Message Template

How do I apply for a new message template?

Written by Mohamed Elbadwihi
Updated over a week ago

Message Template Guidelines

What does a message template look like, and how do I craft one?

Written by Mohamed Elbadwihi
Updated over a week ago

User Opt-in/Consent

Do I need user permission to send proactive WhatsApp templates?

Written by Mohamed Elbadwihi
Updated this week

Message Templates API

Learn how to send Message Templates programmatically

Written by Tarek Khalil
Updated over a week ago

Message Templates API Reference

Learn how to send Message Templates programmatically

Written by Tarek Khalil
Updated over a week ago

FAQs

Can I connect my WABA account to my phone?

Is it possible to use WABA from a mobile phone WhatsApp app, just like a personal account?

Written by Mohamed Elbadwihi
Updated over a week ago

Can I change my WhatsApp account information?

Learn about what details you can and cannot change on your WABA account

Written by Mohamed Elbadwihi
Updated over a week ago

My FB verification button is greyed out. Help!

A solution to your "Start Verification" button being disabled

Written by Mohamed Elbadwihi
Updated over a week ago

What is a sandbox?

Written by Mohamed Elbadwihi
Updated over a week ago

Will your sandbox receive my personal messages?

Written by Mohamed Elbadwihi
Updated over a week ago