Unsupported WhatsApp Features

Be aware of what WhatsApp features are currently supported, and what aren't

Mohamed Elbadwihi avatar
Written by Mohamed Elbadwihi
Updated over a week ago

We try our best to deeply integrate WhatsApp with Intercom as much as possible. However, there are certain WhatsApp features that are unsupported at the moment, and it's important that you're aware of them.

Intercom Features

Before you proceed, please refer to our main Unsupported Features article, which highlights the Intercom features that are or are not supported.

WhatsApp Features

Not supported:

  • Group Chats

  • WhatsApp calls

  • Stickers


  • Text messages

  • Audio files and voice notes

  • Videos

  • Images

  • Documents

  • Location cards

  • Contact cards

  • Message templates (text-based and interactive templates; with variables)

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