We try our best to deeply integrate WhatsApp with Intercom as much as possible. However, there are certain WhatsApp features that are unsupported at the moment, and it's important that you're aware of them.
Before you proceed, please refer to our main Unsupported Features article, which highlights the Intercom features that are or are not supported.
Audio files and voice notes
Message templates (text-based and interactive templates; with variables)