We try our best to deeply integrate WhatsApp with Intercom as much as possible. However, there are certain WhatsApp features that are unsupported at the moment, and it's important that you're aware of them.

Intercom Features

Before you proceed, please refer to our main Unsupported Features article, which highlights the Intercom features that are or are not supported.

WhatsApp Features

Not supported:

  • Group Chats

  • Broadcast messages

  • WhatsApp calls

  • WhatsApp buttons

  • Stickers


  • Text messages

  • Audio files and voice notes

  • Videos

  • Images

  • Documents

  • Location cards

  • Contact cards

  • Message templates (text only; with variables)

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