If you're not familiar with message templates, please read this introduction first:
Make sure you're familiar with the guidelines as well:
For all 3 providers that we support (360dialog, Twilio, and MessageBird), templates can be submitted in two ways:
Through the Octopods dashboard. Once submitted, you will be informed of your template's review status by email. If your template is approved, it will be automatically added for use within Intercom.
Through the 360dialog, Twilio, or MessageBird dashboards. Octopods will automatically import and sync any templates you submit through your WhatsApp provider. You do not need to take any additional action.
Please note: we don't support templates of complex type (with buttons or media). We only support text-based templates and emojis.
How to submit templates through the Octopods dashboard
Step 1: Create a new template
Navigate to your Octopods dashboard, and click on your WhatsApp account.
Select Templates near the bottom of the page:
This will allow you to submit new templates and view the status of template applications, as follows:
Click on New Template to create and submit a new WhatsApp Business message template:
Click on Create Template to confirm, and your template will be automatically submitted to WhatsApp for approval.
In case you want to have the same template in more than one language, it’s important to apply for them through the 360dialog, Twilio, or MessageBird dashboards. Octopods will automatically import and sync your translations once they are approved.
Step 2: Wait for approval
Templates submitted to WhatsApp are typically approved within a few hours to a few days, depending on the complexity of the template. If they take longer, please contact 360dialog, Twilio, or MessageBird support.
Step 3: Adding approved templates to Octopods
No action is required from you here. Approved templates will be automatically added to your account, and made ready for use in Intercom.