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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Do you support MMS? How do I listen to WhatsApp voice notes? Where is the FAQ section?
14 articles in this collection
Written by
Mohamed Elbadwihi
and
Alexandra Golubeva
General
Can I connect one channel to two or more Intercom workspaces?
Written by
Alexandra Golubeva
Updated over a week ago
Where can I find my receipts and invoices?
Written by
Alexandra Golubeva
Updated over a week ago
Can I delete my conversations in Intercom?
Written by
Mohamed Elbadwihi
Updated over a week ago
Can I use Octopods to automatically send mass messages throughs my channels?
Can I run automated marketing campaigns with Octopods?
Written by
Mohamed Elbadwihi
Updated over a week ago
Do you support MMS?
Why am I not receiving any MMS messages?
Written by
Mohamed Elbadwihi
Updated over a week ago
Can I run a custom bot or resolution bot on my channel (e.g. WhatsApp)?
Written by
Mohamed Elbadwihi
Updated over a week ago
Where do I find the user ID for proactive messaging?
Written by
Mohamed Elbadwihi
Updated over a week ago
WhatsApp
How do I listen to WhatsApp voice notes?
By default, WhatsApp voice messages are inaccessible in Intercom. Here's how to fix that.
Written by
Mohamed Elbadwihi
Updated over a week ago
How to connect your existing WhatsApp Business API number to Intercom
Migrating phone numbers between WhatsApp Business API Solution Providers
Written by
Alexandra Golubeva
Updated over a week ago
Can I connect my WABA account to my phone?
Is it possible to use WABA from a mobile phone WhatsApp app, just like a personal account?
Written by
Mohamed Elbadwihi
Updated over a week ago
WhatsApp: Business Account vs Official Business Account
What is a WhatsApp Official Business account and how is it different from a regular Business Account
Written by
Alexandra Golubeva
Updated over a week ago
Can I change my WhatsApp account information?
Learn about what details you can and cannot change on your WABA account
Written by
Mohamed Elbadwihi
Updated over a week ago
What is a sandbox?
Written by
Mohamed Elbadwihi
Updated over a week ago
Will your sandbox receive my personal messages?
Written by
Mohamed Elbadwihi
Updated over a week ago