Frequently Asked Questions (FAQ)

Do you support MMS? How do I listen to WhatsApp voice notes? Where is the FAQ section?

14 articles in this collection
Written by Mohamed Elbadwihi and Alexandra Golubeva

General

Can I connect one channel to two or more Intercom workspaces?

Written by Alexandra Golubeva
Updated over a week ago

Where can I find my receipts and invoices?

Written by Alexandra Golubeva
Updated over a week ago

Can I delete my conversations in Intercom?

Written by Mohamed Elbadwihi
Updated over a week ago

Can I use Octopods to automatically send mass messages throughs my channels?

Can I run automated marketing campaigns with Octopods?

Written by Mohamed Elbadwihi
Updated over a week ago

Do you support MMS?

Why am I not receiving any MMS messages?

Written by Mohamed Elbadwihi
Updated over a week ago

Can I run a custom bot or resolution bot on my channel (e.g. WhatsApp)?

Written by Mohamed Elbadwihi
Updated over a week ago

Where do I find the user ID for proactive messaging?

Written by Mohamed Elbadwihi
Updated over a week ago

WhatsApp

How do I listen to WhatsApp voice notes?

By default, WhatsApp voice messages are inaccessible in Intercom. Here's how to fix that.

Written by Mohamed Elbadwihi
Updated over a week ago

How to connect your existing WhatsApp Business API number to Intercom

Migrating phone numbers between WhatsApp Business API Solution Providers

Written by Alexandra Golubeva
Updated over a week ago

Can I connect my WABA account to my phone?

Is it possible to use WABA from a mobile phone WhatsApp app, just like a personal account?

Written by Mohamed Elbadwihi
Updated over a week ago

WhatsApp: Business Account vs Official Business Account

What is a WhatsApp Official Business account and how is it different from a regular Business Account

Written by Alexandra Golubeva
Updated over a week ago

Can I change my WhatsApp account information?

Learn about what details you can and cannot change on your WABA account

Written by Mohamed Elbadwihi
Updated over a week ago

What is a sandbox?

Written by Mohamed Elbadwihi
Updated over a week ago

Will your sandbox receive my personal messages?

Written by Mohamed Elbadwihi
Updated over a week ago