Channels available on both Intercom and HubSpot
The following channels work with both customer platforms. If you plan to use HubSpot, these are the channels you can add to a HubSpot workspace:
WhatsApp (Cloud API) — The WhatsApp Business Platform with Octopods managing the connection end to end.
Twilio SMS — Send and receive SMS messages using a phone number you own in Twilio.
Instagram — Receive Instagram Direct Messages and post comments from a connected Facebook Page.
Facebook Messenger — Handle Messenger DMs and Page comments for a connected Facebook Page.
Telegram — Connect a Telegram bot to receive one-to-one and group chat messages.
Slack — Connect a Slack workspace so messages flow into your customer platform’s inbox.
TikTok — Receive TikTok DMs and comments for a connected TikTok account.
Additional channels available only on Intercom
If your workspace is connected to Intercom, you have access to a broader catalog in addition to the channels listed above:
LINE — Connect a LINE Official Account.
Viber — Use a Viber bot for inbound and outbound messaging.
Viber Business Messages (VBM) — The official Viber for Business channel for verified sender messaging.
WeChat — Connect a WeChat Official Account.
Quick-reference table
Channel | Intercom | HubSpot |
WhatsApp (Cloud API) | Yes | Yes |
Twilio SMS | Yes | Yes |
Yes | Yes | |
Facebook Messenger | Yes | Yes |
Telegram | Yes | Yes |
Slack | Yes | Yes |
TikTok | Yes | Yes |
LINE | Yes | — |
Viber | Yes | — |
Viber Business Messages (VBM) | Yes | — |
Yes | — |
How to tell which channels you can add
The fastest way to see the channels available to your workspace is to open it in Octopods and click Add a Channel. The modal that opens shows only the channels that are supported for that workspace type. A HubSpot workspace shows an Available Channels section, and an Intercom workspace shows Popular Channels alongside any additional channels your account has access to.
If a channel you need is not listed, use the Let us know link inside the modal to reach out to the Octopods team.
What’s next
See the Channels section for detailed setup guides per channel