Unpaid invoices can be paid from Billing → Invoices.
Find an unpaid invoice
Octopods can surface unpaid invoices under:
Billing → Overview → Needs your attention
Billing → Invoices
On the Invoices page, unpaid invoices show an Unpaid status and a Pay now action.
Pay an invoice with a saved card
Open Billing → Invoices.
Find the unpaid invoice.
Select Pay now.
Under Pay with, choose the card you want to use.
Select Pay [amount] now.
Your account's default card is selected automatically, but you can choose another saved card before paying.
What happens after payment succeeds?
After a successful payment, Octopods shows Payment received.
The invoice becomes Paid.
A receipt is sent to your configured billing recipients.
You can select:
Download PDF to open the invoice PDF.
Back to invoices to return to your invoice history.
What if my card is declined?
If the payment is declined, Octopods shows the reason when one is available.
Common reasons include:
Insufficient funds.
Expired card.
Incorrect security code.
The card does not support the payment.
The bank blocked the payment.
A general bank decline.
A declined attempt does not pay the invoice.
To try again:
Select another saved card under Pay with, if available.
Select Pay [amount] now again.
If Octopods shows an automatic retry date, Stripe may try the payment again on that date. You can still pay the invoice manually before then.
For adding or updating cards, see Managing Payment Methods.
What if my bank asks me to confirm the payment?
Some payments require additional bank authentication.
If this happens, Octopods shows:
Your bank needs to confirm this payment
Select Confirm with my bank and complete the secure authentication process.
After completing the authentication, return to Octopods and check the invoice status.
Pay using a payment link
An unpaid invoice also has a hosted payment link.
This can be useful if someone else, such as your finance team, needs to pay the invoice.
To copy it:
Open Billing → Invoices.
Find the unpaid invoice.
Select Copy payment link.
Share the link with the person responsible for payment.
The payment link remains valid until the invoice is paid.
Anyone with the link can use it to pay the invoice, so share it only with the intended recipient.
Email the payment link
From the payment window, you can also select Email the link.
Octopods sends the payment link to the billing recipients configured on your account:
The Primary billing contact.
Any invoice copy recipients.
The same invoice payment link can be emailed up to 3 times within 24 hours.
To change invoice recipients, see Managing Your Billing Identity.
What if I do not have a saved card?
You can:
Add a card under Billing → Payment method, then return to the invoice.
Use the invoice payment link instead.
See Managing Payment Methods for adding a card.
What if payment is temporarily unavailable?
If Octopods cannot reach the payment provider, your invoice remains unchanged.
Wait a short time and try again.
If the problem continues, contact Octopods Support.
How do I confirm the invoice was paid?
Open Billing → Invoices.
A successfully settled invoice shows Paid.
For more information about invoice history and statuses, see Viewing and Understanding Invoices.