Templates are reusable messages that you can send to your customers, with a few variables that you can customize. These are useful for notifications, and can be sent directly from the Octopods Intercom Inbox app/widget.

Once the 24-hour customer service window has expired, Message Templates are the only way you'll be able to reestablish contact with your customer. Click here for more information on the customer service window.

Here’s an example of what a template looks like:

Message Template Approval

Message templates have to be pre-approved by WhatsApp, and we facilitate this process. Once your Octopods WhatsApp Business API account has been approved, you can apply for Message Templates through the Octopods dashboard. You'll be required to fill in your template name and body (content).

How Do I Send a Message Using a Template?

In your Intercom Inbox, ensure that you have the Octopods Inbox app enabled. If it's not, here's how to add it:

Click on any WhatsApp conversation, and notice that the Octopods Inbox app displays a few options:

Clicking on Send a Template Message will list the pre-approved message templates that you have on your WhatsApp Business API account, as shown below:

In the above example, there are a few templates registered in my account. Selecting the template named reminder allows me to fill in the required variables, as shown below:

I can then send this message to my WhatsApp customer, even after the 24-hour service window has expired:

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