Each Octopods subscription includes a monthly messaging allowance based on your service level and subscribed channel count.

Your allowance is shared across your entire Octopods account.

For Self-serve, each subscribed channel adds 50,000 messages to your monthly allowance. Premium allowance is custom.

For example, on a Self-serve plan:

Your Self-serve allowance is based on the total number of subscribed channels on your account.

The total allowance is pooled across your account, not split into separate limits per individual channel.

If your account has 3 subscribed channels on Self-serve, your allowance is:

50,000 × 3 = 150,000 messages per month

All messages across those channels count toward the same 150,000-message allowance.

For example, one channel can use 120,000 messages while the other two use 15,000 each. What matters is the total account usage.

For more information about plans and included messaging, see Subscription Plans Overview.

Both incoming and outgoing messages processed through Octopods count toward your monthly usage.

This includes:

For example, if a customer sends you one message and your team sends one reply, 2 messages are counted toward your Octopods usage.

Messaging usage is calculated across all supported channels and workspaces connected to the same Octopods account.

Messaging usage is tracked by calendar month, from the first day through the last day of the month.

A new usage period begins at the start of each calendar month.

For example, messages sent in September count toward your September allowance. Usage for October starts a new monthly total.

Increasing your subscribed channel quantity increases available channel connections and increases the Self-serve included messaging allowance.

For example, if a Self-serve account increases from 3 to 4 subscribed channels:

The additional connection is added to your account capacity, and 50,000 messages are added to your included allowance.

See Upgrading or Adding Channels for instructions on increasing your subscription quantity.

Octopods does not stop your channels when you approach or exceed your included messaging allowance.

Your Messaging Usage page shows your current account usage and one of three statuses:

If your usage reaches a billable overage, Octopods will also show a Projected Add-on Charge.

Messaging can continue while your account is over its included allowance.

For details about additional usage charges, see Messaging Add-ons (Overage Charges).

For information about the usage alerts Octopods sends, see Understanding Usage Notifications.

To check your current usage:

Further down the page, channels are grouped by workspace so you can identify which channels are generating the most messaging volume.

Usage data is synced periodically and is not real-time, so recently processed messages may take some time to appear.

For a complete walkthrough of the usage dashboard, see Viewing Your Messaging Usage.

No.

Your Octopods messaging allowance measures messages processed through Octopods. It does not replace fees that may be charged separately by messaging providers such as Meta, Twilio, or Viber.

Provider fees and Octopods messaging usage are billed separately where applicable.