You can start a new subscription from Billing → Subscriptions.
If you already subscribe to the same plan and only need more connections, see Upgrading or Adding Channels.
Before you start
Before subscribing:
You must be an account admin.
Make sure you know which plan covers the channel you want to connect. See Subscription Plans Overview.
Have a valid payment method available.
How to subscribe to a plan?
Step 1: Choose a plan
Sign in to Octopods.
Open Billing.
Select Subscriptions.
Find the plan you want under Add a product.
Select Subscribe.
If the plan already appears under Active subscriptions, you do not need another subscription. Instead, increase the quantity of your existing subscription by following Upgrading or Adding Channels
Step 2: Choose how many connections you need
Choose the number of connections you want the subscription to cover.
Depending on the plan, a connection may be a channel or a WhatsApp Business number.
Select the quantity you need.
Review the price for that quantity.
Check the Per month total.
If you are unsure how many connections you need or which plan applies to your channel, see Subscription Plans Overview.
Step 3: Review your payment details
Octopods shows the payment method that will be used for the subscription.
If you do not have a saved payment method:
Enter your card details.
Add your billing address or VAT number if needed.
If a saved payment method is already available, review the card shown before continuing.
To add, change, or remove saved cards, see Managing Payment Methods.
For company, billing address, or VAT information, see Updating Billing Information.
Step 4: Review the price and first charge
Before confirming, check:
The plan you selected.
The number of connections.
The Per month total.
The payment method.
When your first charge will happen.
If your account still has free trial time available, Octopods shows the remaining trial period and first charge date before you confirm.
If no trial time remains, Octopods shows that payment is due when you subscribe.
Starting a new subscription does not start a new 7-day trial.
For details, see Free Trial.
Step 5: Confirm your subscription
Once you have reviewed the subscription details:
Select Start [Plan] trial if trial time is available, or Subscribe and pay [amount] if payment is due immediately.
Wait for Octopods to finish creating the subscription.
Do not refresh or close the page while the subscription is being processed.
Once completed, your subscription is ready to use.
What happens after I subscribe?
Your subscription gives your account the connection capacity you purchased.
For example, if you subscribe for three connections, you can use up to three connections covered by that plan.
The subscription itself does not connect a messaging channel.
If you subscribed from Billing, select Manage channels → to connect a channel using your available capacity.
For general setup instructions, see Adding a New Channel.
What should I do if I cannot subscribe?
If the subscription does not complete, Octopods shows a message explaining what needs attention.
Common reasons include:
You are not an account admin. Ask an account admin to complete the subscription.
You already subscribe to the plan. Open the existing subscription and increase its quantity instead.
The selected quantity cannot be used. Adjust the quantity based on the message shown.
There is a payment issue. Check the selected payment method and try again.
If the problem continues or the message does not explain how to resolve it, contact Octopods Support.
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