Canceling an Octopods subscription takes effect immediately.
Before confirming, Octopods shows what will stop and how the cancellation affects your subscription.
Before you cancel
Canceling and downgrading are different:
Canceling stops the entire subscription and the connections that depend on it.
Downgrading keeps the subscription active but reduces the number of channels, numbers, or accounts you are paying for.
If you want to keep the subscription and only reduce its capacity, see Downgrading Your Subscription instead.
Before canceling:
You must be an account admin to make billing changes.
Cancellation is immediate. It cannot be scheduled for the end of the billing period.
Octopods subscriptions are non-refundable. You do not receive a refund or prorated credit for unused time remaining in the current billing period.
Connections that depend on the canceled subscription stop immediately.
Your other Octopods subscriptions continue unless they depend on the subscription being canceled.
Existing conversation history already stored in Intercom or HubSpot is not deleted.
What happens when I cancel?
Canceling a subscription stops that product and the connections that rely on it.
What happens | Details |
Subscription | The subscription is canceled immediately. |
Connected channels | Connections covered by the canceled subscription stop immediately. |
Messaging | Octopods stops sending and receiving messages through those connections. |
Billing | The subscription is non-refundable. Any outstanding amount can still be invoiced. |
Conversation history | Existing conversations already stored in Intercom or HubSpot remain available. |
Other subscriptions | Other independent Octopods subscriptions continue running. |
Before you cancel, Octopods shows the affected connections so you can review the impact.
How to cancel your subscription
To cancel an Octopods subscription, open it from Billing → Subscriptions, review the cancellation impact, then confirm the cancellation.
Step 1: Open the subscription
Open Billing.
Select Subscriptions.
Find the plan under Active subscriptions.
Select Manage.
Scroll to Cancel [Plan].
Review the cancellation information before continuing.
Step 2: Start the cancellation
Select Cancel [Plan].
In the Cancel Subscription window, choose a reason under What is the main reason you are leaving?
Add the requested details under Could you share some more details?
If you decide not to continue, select Keep Subscription.
Nothing changes until you confirm the cancellation.
Step 3: Confirm the cancellation
Select Cancel Subscription.
Wait while Octopods processes the cancellation.
Do not refresh or close the page until it finishes.
After the cancellation succeeds, the subscription is no longer active.
How does cancellation affect my billing?
Octopods subscriptions are non-refundable.
This means:
Charges you have already paid are not refunded.
You do not receive a prorated refund or account credit for unused time remaining in the current billing period.
Any outstanding amount associated with the subscription may still be invoiced.
If a final amount is due, it is billed using the payment method associated with the subscription.
For example, if you cancel halfway through a billing period that has already been paid, the subscription stops immediately, but the unused portion of that period is not refunded.
This is different from reducing the quantity of an active subscription. See Downgrading Your Subscription if you only want to reduce your capacity.
Where can I find my invoices?
Your invoice history remains available after cancellation.
Open Billing → Invoices to review invoices associated with your account, including any outstanding invoice created after cancellation.
What happens to my connected channels?
Connections that depend on the canceled subscription stop immediately.
After cancellation:
New incoming messages are no longer routed through Octopods for those connections.
Replies sent through Octopods are no longer delivered through those connections.
Existing conversation history in Intercom or HubSpot remains available.
Connections covered by other active subscriptions are not affected.
Canceling an Octopods subscription does not delete the underlying provider account, phone number, social media account, bot, or other external asset.
For example, canceling a WhatsApp subscription in Octopods does not delete your WhatsApp Business Account from Meta.
What happens to my other subscriptions?
Octopods subscriptions are generally managed independently.
For example, canceling an Omnichannel subscription does not automatically cancel a separate WhatsApp or Instagram subscription.
Those subscriptions continue running and billing normally unless they depend on the subscription being canceled.
What if I am still on the free trial?
The Octopods free trial applies at the account level.
If you are using the free trial and have not started a paid subscription, there is no paid subscription to cancel. You can simply choose not to subscribe.
If you have already started a subscription, the normal cancellation rules in this article apply.
Canceling a subscription does not restart or extend your free trial.
See Free Trial for the complete trial rules.
What if my subscription is managed by Octopods?
Some existing or custom subscriptions cannot be canceled through self-service Billing.
If the subscription shows Managed by our team under Billing → Subscriptions, contact Octopods Support to request cancellation.
Do not create another subscription or make billing changes outside Octopods unless the Octopods team asks you to do so.
What should I do if the cancellation does not complete?
If Octopods cannot complete the cancellation, follow the message shown on the screen.
If the cancellation remains incomplete:
Do not assume billing has stopped.
Check whether the subscription still appears as active under Billing → Subscriptions.
Contact Octopods Support if the message does not explain how to resolve the issue.
Your subscription is considered canceled only after Octopods confirms the cancellation successfully.
Can I subscribe again later?
Yes.
You can start a new subscription for the same product later from Billing → Subscriptions.
Canceling and subscribing again does not reset your free-trial eligibility.
Starting a new subscription also does not automatically reconnect channels that were stopped when the previous subscription was canceled.
For the subscription process, see Subscribing to a Plan.
For reconnecting channels, see Adding a New Channel.